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Gales Westlake

(1 Review)

24373 Center Ridge Rd, Westlake, OH 44145

(440) 871-0808

OPEN NOW
Today: 9:00 am - 7:00 pm
65
YEARS
IN BUSINESS
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
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General Info
Gale's Westlake Garden Center is a full-service nursery that offers a wide range of plants and trees. It provides a range of specialty plants, including annual and perennial plants, tropical foliages, ornamental trees, shrubs, roses, mums and poinsettias. Gale's Westlake Garden Center provides custom-designed container services for residential, as well as commercial purposes. The nursery also provides landscape design services, including installation of trees, shrubs, and perennial and annual plants for lawns and gardens. It has a full-service landscape department that provides on-site assessment for design and installation plants for clients. Its Web site offers gift cards and care and planting tips.
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

Extra Phones

Fax: (440) 871-1686

Payment method
amex, master card, visa, all major credit cards
AKA

Gale's Westlake Garden Center

Gale's Westlake Gdn Ctr Inc

Gale's Westlake Garden Center, Inc.

Other Email

Categories
Nurseries-Plants & Trees, Plants, Garden Centers, Landscaping & Lawn Services, Florists, Greenhouses, Gift Shops
Other Information

Parking: Lot, Private

Bike Parking: No

Wheelchair Accessible: Yes

Pets Allowed: Yes

COUPONS & DEALS

No coupons available

Reviews

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Aunt J.

06/17/2012

Overall
The customer service here is r...

The customer service here is really nice when you are buying, but try returning something (with a receipt, the product of course, and all within 7 days) and you will experience the worst customer service in 40 years. I had to check twice that I was actually at the "Customer Service" desk as an extremely rude elderly woman was obviously irritated from a couple in front of me that was trying to arrange delivery. This lady needs to be taken off of the customer service desk and put on manure shoveling. She is beyond horrible. I was simply trying to exchange bushes that I had purchased a few days ago that had some obvious desease (because they had died) and was told " you need to go out there and find these two guys" I was like what??? I need to do what???

She finally pages the two guys to come to the customer service area. The first guy says "well whats wrong with the bushes??? I was like you have got to be kidding me. Is this 1960 customer service. he then just walks away??? The bushes obviously have some type of root fungal disease as they were dying within 12 hours of bringing them home. To make a long story short when the other guy walked away I had to ask the 3rd person now if I can simply exchange these dead bushes for live ones. He lead me outside and gave me 2 new bushes quickly before he got in trouble. I WILL NEVER BUY ANYTHING AT THIS STORE AGAIN. The only thing they want is your money. HOME DEPOT AND LOWES ARE MUCH NICER, LOWER PRICED, AND REALIZE THAT IT IS 2012 NOT 1960 AND THAT CUSTOMER SERVICE IS EXTREMELY IMPORTANT.

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