Terrible customer service! I will be shopping at a different once upon a child just because of it. It's not hard to treat people with respect. Very low class!
12. Karate For Kids
377 Lear RdAvon Lake, OH 44012
Atrocious customer service. Do they have a lot of stuff sure. But if the Employees make you uncomfortable and are rude why patronize a place. I won't anymore. I've never had people so rude to me for no reason. I work in customer service and its a mandatory to be nice these ladies act like your bothering them by asking a question. And they never say hello when you enter.
Pros: Play area for your children & Very Well organized.Cons: Worst customer service ever, if you want to feel like a 2nd class citizen, go here. The staff are cold, and if you ask a question, expect the women to be annoyed that they need to stop socializing with their fellow co-worker. Also, their prices are rather high and they do not include pictures of the infant play mats they have stuffed in sealed bags. Pardon me if I would like to see the used item I am considering purchasing. P.S. I should have listened, their reviews on google are spot on.
I was there on a Saturday to sell items. I appreciated the girls being honest about the wait for them to sort through my items! When I returned they were almost done with my tote and apologized multiple times for them not being ready when I got there! I was able to see why they weren't ready quickly because there were only 2 of them and the store was slammed!! They were very helpful and made conversation with my daughter who was looking at books while sorting and entering into the computer and ringing up customers. I have read that a lot of people were disappointed with customer service but I wonder if they were just angry about how long it took for their items to be sorted for selling, how much can just 2 people do!
I shop here at least once a week and always have a pleasant experience. The ladies have been extremely helpful both over the phone when I call looking for something and also in the store. They are pleasant, personable and always willing to help! I've been on the hunt for Disney gear for our upcoming trip and they helped me find several items. They have also helped me to find coordinating items for my three children for holidays. The prices are reasonable and the clothing items are always in great condition. Highly recommend! :)
I went to this store three times once to sell and that I had no complaints for. Though, I did take my time looking around the store which often people do with these types of selections. Just like everyone else on here mentioned and happy I am not alone here. These two female associates are the most miserable people I have encountered in a long time! I spent $300 in 3 visits and was not as if I deserved to be talked to and treated poorly. I actually had gotten so frustrated at these two that I could of spit nails by the time I had to leave and could not proceed to shop out of pure and utter frustration. These low class, insecure, and immature girls are the worst part of this store and it is a deal breaker. Hoping every-time I came there would be a decent human being working in order for me to be comfortable enough to shop. Every visit there were the same two girls one with short dark hair that looks like a mullet and the other who has blonde hair and looks like she lives in the dumpster out back. You have been warned!
Absolutely love this store a,d all the amazing people who work there :) I highly recommend stopping at Once Upon A Child first before shopping anywhere else.
I come to this store at least once or twice a week since it is literally right down the street from me. They have a lot of selections and if you take your time looking, you will find good quality clothes and some reasonable prices. The only problem is the workers can be very rude and they gossip too much and talk crap about people, not sure if they're talking about customers or their friends but either way it is very unprofessional. Sometimes I feel like I don't even want to ask them questions coz they look at you like you are a bother. I still shop there because I have twins and I can save money, I wish there's any other place close to me that is way better than this place. Awful customer service, no personality whatsoever!
Horrible customer service, I bought a walker with a steering wheel that didn't work I brought it back in same condition they said they can't take it when I just bought from here it's a hypocrite place and a damn rip off...
I was in the store today and loved it. Despite the reviews I have read the employees were very friendly and extremely helpful. I was looking for a pack n play and booster seat for my grandson and they were more than willing to assist me. The store is well kept and prices very reasonable. Being on a budget I found the quality to be worth my dollar. Give the store a try and I promise you won't be disappointed.