If you're thinking about ordering from Bell Italia DON'T. Don't get me wrong, their pizza is really good but the customer service I received was enough to make me want to go looking anywhere else for food. I ordered a pizza and boneless wings (honey mustard and teriyaki ) from Bell Italia and when we opened our wings it was almost laughable it was so bad. We received CUT UP CHICKEN TENDERS with sauce thrown on top of them. When we called to explain these were not boneless wings the owner/manager told us to "just not order that next time" and that "this is a pizza place not a fancy restaurant". Believe me, when I ordered I knew I wasn't ordering from a fancy place but I thought I would at least get an apology or some kind of solution from the manager. He was rude and didn't care to hear that there is a big difference between wings and tenders. To make it worse, they were TERRIBLE. Served cold and sloppily thrown in a box. Will never eat at this place again. P.S. I went back here early the next day to demand a refund for the food because it was that horrible and the manager kept repeating there was nothing he could do and that I should just order something different next time. I couldn't believe it; maybe he should change his menu next time to reflect what they actually serve. GARBAGE.
This treasure was one of the most delightful surprises of a 2015 trip to and from New Brunswick. Just happened to be staying in Westfield, MA and saw an ad where we were lodged. We enjoyed it so much that we'd make a point of stopping there if we were anywhere near the place. We didn't have reservations, but that wasn't a problem on the Saturday evening we visited. Parking was ample in the restaurant's lot. The atmosphere is casual and pleasant, and the service was gracious and attentive. But, what impressed us most was the food. It's honest and real Italian food, prepared with skill and care. My Veal Français was tender, cooked perfectly (neither too much nor to little), with just the right balance of lemon and butter. My companion's Baked Ravioli was al dente, with a wonderfully flavorful and aromatic red sauce. We found the Tortellini Soup to have a rich, well-balanced broth, and the salad to be fresh with a pleasing Italian Dressing. The pizza bread that came with the meal was a welcome step up from the standard Italian bread. None of the food seemed remotely "manufactured" like some Italian chain restaurants seem to churn out. All in all, we couldn't have been more satisfied. We didn't have room for dessert…maybe next time. Will be traveling in the area this summer, and hope to return.
The year we went to Italy we ate here right after we came back, and I kid you not, it was just like eating in Rome! Ok, maybe Capri! This is a nice family run restaurant, with really good food, good-sized portions, and really nice people! Stop by, you won't regret it!
I walked into this establishment for lunch not expecting much more than the grinders and pizza stumble across hot wing penne I can't complain I love hot sauce so I decide to try it this had to be one of the best pastas I've ever had highly recommended
Got my pizza was just as I ordered then went to barber Parlor for my beard lined up it's a shame that there's not enough parking out front
Extremely good meatballs love their pizza some of the best cheese I love the fact that they are locally owned and ran and that the food is extremely good better than most Turkish pizza joints in Westfield
So I'm sitting here waiting on a pizza the lady taking orders in the front is cuttin celery yet it's washing her hands after touching money or helping customers!!! I used to work in for & we would have to wash are hands for everything!!! Then she ask her teenage son for help with the celery after he came back from family dollar yet never washed his hands!!! & who knows if they wash there celery or anything product before serving!! First & last time I would eat from here!!! Next time I stick to the usual family pizza !!!
Elm has the best pizza's and grinders in Westfield
Terrible. Would not recommend. Ate there tonight and my wrap was a sopping mess. Bad staff attitude when I complained.
The worst place you could possibly ever eat we got a pizza and i bit into a penny and when I called I was told I was a lier n that I was making it up too get a free pizza awful customer service never again ever ten thumbs down! $! $! $! $! $