Bell Italia Pizzaria
73 Elm St, Westfield, MA 01085
Primary Phone: (413) 572-0009
Phone: (413) 572-0009
Bike Parking: Yes
Takes Reservations: No
Outdoor Seating: No
Price Range : Below Average
No coupons available
If you're thinking about ordering from Bell Italia DON'T. Don't get me wrong, their pizza is really good but the customer service I received was enough to make me want to go looking anywhere else for food. I ordered a pizza and boneless wings (honey mustard and teriyaki ) from Bell Italia and when we opened our wings it was almost laughable it was so bad. We received CUT UP CHICKEN TENDERS with sauce thrown on top of them. When we called to explain these were not boneless wings the owner/manager told us to "just not order that next time" and that "this is a pizza place not a fancy restaurant". Believe me, when I ordered I knew I wasn't ordering from a fancy place but I thought I would at least get an apology or some kind of solution from the manager. He was rude and didn't care to hear that there is a big difference between wings and tenders. To make it worse, they were TERRIBLE. Served cold and sloppily thrown in a box. Will never eat at this place again.
P.S. I went back here early the next day to demand a refund for the food because it was that horrible and the manager kept repeating there was nothing he could do and that I should just order something different next time. I couldn't believe it; maybe he should change his menu next time to reflect what they actually serve. GARBAGE.
We had been searching for great pizza and kept ordering from places like GiGi's and were just not thrilled. By chance we checked out Bella Italia, we order pizza at least once a week and sometimes more. We fell in LOVE with this place! The pizza is always great. We only get a cheese pizza, but they make it amazing! We also love their fries and onion rings!!! In fact we will be ordering some tonight!!!
I absolutely LOVE Bella Italia! I've been buying from them several times a month for the last five years, and I have only had glowing things to say about the restaurant. The food is always great quality, and not once have I ever had a negative thing to say about them. The prices he offers is EXTREMELY competitive, as most pizza shops have been forced to increase their prices to meet demand, Belle Italia has resisted price increases for quite some time. The shop owner it very nice, sometimes during quiet times he'll ask if he can sit with you, and you will get to know about him and his family. Very lovely guy, I always look forward to talking to him. People have complained that the restaurant itself it gross- people, upgrades are VERY expensive. I'm sure he wants his restaurant to look beautiful too, but you must understand that he does his level best to make his sit-in customers as comfortable and rested as possible. Cut him some slack- he works in a clean area, always makes sure he uses only quality and fresh ingredients, and never disappoints.
If you want a great pizza, look no further. Elm Pizza is also an excellent choice (Again, depending on what you want- both shops are great at different things). I don't understand why the negative review below was posted. I am shocked that something like that happened, but I feel comfortable enough with my relationship to the pizza shop to keep buying from them until they give me a GOOD reason not to.
Received a cold pizza with minimal toppings. Called and complained and had a new pizza delivered which at the time I thought was good business, only to get a call from the manager telling me next time not to touch his pizza if something was wrong (threw bitten pieces in garbage). Avoid this place at all costs.terrible pizza terrible customer service.