What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
Just had some storm damage to a very clean 2008 Cadillac performed by Gerber of Westfield Indiana. I don't intend to slander any one individual, but we worked with the General Manager at this location. This individual specifically pointed out 3 areas that they would take care of and repair. When we went to pick up the car, only one of the 3 areas were repaired. He then proceeded to state that what he meant by taking care of the 2 other areas was that he would clean them up... what? I can clean them up myself. So now, $1200.00 plus $500 deductible for a small 5" crease and the car still needs work that they obviously omitted as an oversight... and never admitting it. Never will use Gerber Collision in Westfield In. again! They were quick... said it would be a week. 2 days later it is supposedly ready, but only 1/2 way!
I feel Cheated, Buyer Beware!! I purchased a used 2007 Ford Explorer Eddie Bauer with cash, Within 12 hours of purchase the transmission went out and I had no vehicle! I called and sent an emails. When the employees could do nothing because of the owner and saying the paper work for the warranty wasn't in effect yet SO it wouldn't cover it, SO it was pre-existing! I emailed the owner, he responded by saying he doesn't make any money off vehicles he sells and will do nothing. He wouldn't even discuss a mutual solution, so now to invest another $1,800.00. I informed him I would review him and let everyone know to beware! I did find another car buyer that reviewed them and they had a transmission break in two days! If I could have given him "no stars" while reviewing him,I would have!
DO NOT USE!!! After getting the call "your car is done". I showed up to see that they didn't repair the front at all! To make matters worse... There was new damage -a dent above my tire's wheel well that was not there when I dropped off the car!!! I'm very upset and disgusted by this company who won't own up to their negligence. It's bad enough the deal with the stress of being sandwiched between two cars in an accident that is not your fault and to find more damage when you pick up you car that is not done. Choose a different vendor.
Great selections and fair prices!
Unfortunately with three teenaged drivers, I've been to my share of auto body shops. Typically they are not the type of places I'm comfortable taking my wife or kids. And I admit that I'm not in the best mood when I have to have one of our cars repaired. I recently discovered that the Collison Cure in Westfield is not a typical body shop. When I first enterd the facility, I was met by a woman employee at a counter that appeared more like a concierge desk in an upscale hotel lobby. I was treated with respect and was very pleased with the quality of work performed. I have since recommended the shop to a friend and will not hesitate taking my damaged cars to the shop in th future. I just hope I don't HAVE TO visit any time soon!
After hitting a deer, I took my car to the Collision Cure in Westfield on the recommendation of a friend. What a wonderful experience. Clean, cozy atmosphere, friendly staff, easy process, quick repairs. Overall, the experience was completely painless and very quick. Also, whoever detailed my car before I got it back did an awesome job, which is no small feat b/c my dogs are often in the car with me. I highly recommend Collision Cure.
I have had two cars repaired at Collision Cure within the last 12 months. My experience was extremely positive. The estimate process was quick and efficient. The work was completed on time at the expected cost and the finished product(s) looked 'good as new'. The facility itself is impeccably clean which is reflected in the work that they do. I would, and have, recommended Collision Cure to others.
Having driven many makes and models, had my experience with body shops, I was most impressed with Collision Cure's facility and staff. The staff were polite, knowledgeable and shop was clean and organized. The work they do is exceptional. Highly recommend using their services.
Collision Cure is by far the cleanest, most impressive body shop ever! They have repaired MANY vehicles of ours and they look like new when complete. They always keep us informed along the process and make sure the car is clean inside and out when we pick it up!
Terrible customer service, rude and condescending tone...more so from the owner than anyone else. My husband and I actually caught them laughing at us. We were told a car was still available before driving more than an hour to see it only to arrive and find out car had sold the previous week. The owner is who took our phone call and confirmed the car was on site. Mistakes happen and we understand that...but to be laughed at, and to receive no apology, or an offer to see anything else available simply proves their customer service is very much lacking.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.