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Roush Hardware, Westerville store

Map & Directions
(7 Reviews)

609 S State St, Westerville, OH 43081

(614) 882-3623

OPEN NOW
Today: 7:00 am - 9:00 pm
67
YEARS
IN BUSINESS
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General Info
Roush Hardware has been serving Westerville and Central Ohio for over 60 years.  We are an independent, employee-owned company offering exceptional customer service.  As a general purpose hardware store, we serve the DIYer, weekend handyman, and professional equally.  We offer solutions, not just products.  Shop services range from duplicating keys to sharpening mower blades and saw chains, from cutting glass to rewiring lamps, from repairing screens to selling rope by the foot.
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

Services/Products
Hardware, electrical and plumbing supplies for the DIY handyman or professional.  In-store shop services including key duplication, glass and plexi-glas cut to size, sharpening service, lamp repair and more.  Wide selection of nuts and bolts.  Housewares department and gifts including DEPT56. STIHL chain saws, string trimmers, blowers and other power equipment.  TORO lawn mowers and snow throwers.  WEBER grills in LP and natural gas.
Brands
Annalee, Dept56, Stihl, TORO, Traeger, Weber
Payment method
amex, check, debit, diners club, discover, master card, visa
Location
Westerville Shopping Ctr.  Northwest corner of State st. and Schrock Rd.
Category
Hardware Stores
Other Information

Parking: Lot, Private

Wheelchair Accessible: Yes

Bike Parking: No

Reviews

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1CR

07/25/2011

Provided by Citysearch - 
Overall
Worst customer service.......EVER

I brought in two chainsaw chains to be sharpened. I dropped them off, and was told they would be done in a week.

I week and 4 days later, I drop buy to pick them up. They aren't back from their other facility yet. The employee asked ""Did you get a call from us?"" No - but the chains should have been finished a few days ago. ""When they come in we always give you a call."" Ok then.

I came back a couple of days later to learn they chains came back later in the evening, the last time I was there. I wasn't called like I was told I would be.

I approached the OWNER, explained the situation, and he just scratched his head and said, ""This shouldn't have happened."" Ya think? He made no attempt to work anything out with respect to my bill, or anything.

I was also there to purchase a lanyard for my flag, and got no help either.

That will be the last time I use Roush Hardware for my local mom and pop hardware store.





sapost

11/05/2008

Provided by Citysearch - 
Overall
Much better than getting help at a large warehouse store

I've always had good service and advise from the employees. The very seldom do not have what I'm looking for. Asking questions of the staff usually gets good results. If you know what you need to do but are unsure of how to go about doing it, they will help you find what you need.

dj43081

01/21/2008

Overall
KNOWLEDGABLE PEOPLE

THEY GREET YOU AND POINT YOU IN THE RIGHT DIRECTION FOR YOUR NEEDS. HELPFUL STAFF AND VERY INFORMATIVE.

jstacho21

01/13/2008

Overall
Roush Hardware

Friendly service, and they have just about anything you would need to work around the house.

lindabrownstein

08/18/2007

Provided by Citysearch - 
Overall
Plenty of expert staff to help you with your project

I have been using Roush Hardware in Westerville as my main source of supplies and advice since moving to Westerville in 1977.

Here are the top 9 things I like about it:

1 - It is conveniently located at Schrock and State and there is parking right outside the door.

2 - When I come in, I am greeted by a receptionist who knows where everything is in the store and will also summons a staff member from that department.

3 - The staff knows their department and can answer questions, so I don't have to guess. They have told me how to install a ceiling fixture, how to repair my toilet, what stain to use for my deck and how to prepare it, etc.

4 - They also have a service desk in the back where I have gotten keys made, screens repaired, glass cut, etc.

5 - If I buy something heavy like topsoil, they load into my car for me.

6 - They have lots of loose screws, nails, and other items, like hardware stores used to have.

7 - I must mention the free popcorn.

8 - It is owned by the employees! Yes, those people in the store own it.

9 - There is a Starbucks and a Panera nearby so I can fortify myself with a cafe mocha before tackling my job.

dddwilliams

05/17/2007

Provided by Citysearch - 
Overall
Overpriced and condescending

Service was very condescending. I did not know exactly what I was looking for and was made to feel as though I should not have been asking questions. When I did find my item and purchased it, I compared it to my local ""big box"" home improvement store and the price I paid was 20% more!!! I tried to take the item back and was told I would be charged a ""restocking fee."" Be careful!!!

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