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General Info
Half Price Books Westerville - Westerville, Ohio - Buy and sell new and used books, CDs, LPs, DVDs, comic books, textbooks, magazines, electronics, games, nostalgia, stationery and more!
Hours

Regular Hours

Payment method
amex, cash, check, discover, master card, visa
Location
Westerville Shopping Ctr
Categories
Book Stores, Music Stores, Used & Rare Books, DVD Sales & Service
Other Information

Parking: Lot, Private

Bike Parking: Yes

Wheelchair Accessible: Yes

Price Range : Below Average

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COUPONS & DEALS

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Reviews

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Sarah R.

05/11/2014

Overall

The customer service here is HORRIBLE. I dropped off 30 items including the new fallout boy cd, a blu ray dvd, and 3 books from barnes & noble. The young girls working the repurchasing desk were giggly & unprofessional from the start, so my expectations were low from the beginning. After waiting 10 minutes they told me they would offer me $10, to which I said "no thanks." When I asked the girl about the individual pricing breakdown, she seemed short and said we'll offer you $10 for these items only. In reality, I was inquiring to see whether one of the items was being purchased for $5, b/c then I would sell the individual item as needed. However, I soon realized they aren't interested in paying normal amounts for your items, and generalize instead so they can rip you off.



When I returned home, I called to speak with the store manager about my experience. I found out quickly the Manager is also unprofessional. I told her several of the dvds I was selling are currently in store for $5 a piece. She then proceeded to tell me they donate some items so they can't offer as much money. So I'm supposed to give you my items for free? lol I don't think so.



When I told the Manager pricing was a separate issue, and her staff was unprofessional she instantly got defensive with me. Wouldn't a normal manager say we apologize for your experience, we appreciate your feedback, and will look into the situation? Guess that's where the staff learns their behavior. Needless to say I won't be returning :)

Overall
Awful Customer Service

I always have goodluck with Half Price Book stores but with this particular half price book store I got the worst customer service I could ever image. I stopped looking for what I needed and just walked out. Don't waste your time with this particular location and drive to any other location.

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