Half Price Books
561 S State St, Westerville, OH 43081
Parking: Lot, Private
Bike Parking: Yes
Wheelchair Accessible: Yes
Price Range : Below Average
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The customer service here is HORRIBLE. I dropped off 30 items including the new fallout boy cd, a blu ray dvd, and 3 books from barnes & noble. The young girls working the repurchasing desk were giggly & unprofessional from the start, so my expectations were low from the beginning. After waiting 10 minutes they told me they would offer me $10, to which I said "no thanks." When I asked the girl about the individual pricing breakdown, she seemed short and said we'll offer you $10 for these items only. In reality, I was inquiring to see whether one of the items was being purchased for $5, b/c then I would sell the individual item as needed. However, I soon realized they aren't interested in paying normal amounts for your items, and generalize instead so they can rip you off.
When I returned home, I called to speak with the store manager about my experience. I found out quickly the Manager is also unprofessional. I told her several of the dvds I was selling are currently in store for $5 a piece. She then proceeded to tell me they donate some items so they can't offer as much money. So I'm supposed to give you my items for free? lol I don't think so.
When I told the Manager pricing was a separate issue, and her staff was unprofessional she instantly got defensive with me. Wouldn't a normal manager say we apologize for your experience, we appreciate your feedback, and will look into the situation? Guess that's where the staff learns their behavior. Needless to say I won't be returning :)
I always have goodluck with Half Price Book stores but with this particular half price book store I got the worst customer service I could ever image. I stopped looking for what I needed and just walked out. Don't waste your time with this particular location and drive to any other location.