655 Merrick Ave, Westbury, NY 11590
Parking: Lot, Private
Bike Parking: No
Wheelchair Accessible: Yes
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I called to see if they had a specific headset the man on the phone told they had 1 it on stock and how the count was pretty accurate and when I told him if he could place it in hold for me he says he couldnt and that he would have to reach out to a manager and I would have to wait for him to do so but they were very busy at the moment and I asked him about price match the item I would have to speak to a manager.... I went to the store to pick up the item 15mins after I had finish the phone conversation it wasn't in Stock I was so upset they had asked me why couldn't I just wait to place it on hold. It was a mess very disappointed will not go here again. They have no control of therepeating inventory and why do I have ask manager over placing a hold on a item..
Don't shop here. Not even if you have to! Humans should be treated better than this!
I can't believe they have become this horrible. Micro Center has been my firm's and personal go-to store for all of our technical needs for at least a decade now. We easily spent $20k+ a year there. Time to make a permanent change. After today's experience with their general manager, I won't go back there again and on Monday, I will be instructing each of my employees that Micro Center is no longer an authorized vendor.
I had sent my representative today to return a simple cable, inadvertently purchased together with a monitor, after the sales person insisted there was no cable with the monitor. Of course, there was. Simple mistake, no big deal. A 30 minute drive in each direction and 15 minutes on the return line, but, no big deal.
The big deal started when the clerk accidentally processed a return for the entire order, and not just the monitor. This would normally cause one problem. My representative did not have MY credit card on him, which is NOT necessary for returns, but IS necessary for repurchases.
The second problem was that this purchase was made in 2015. The fiscal year is now closed and the credit card has been paid. The tax accounting data has also been finalized. As such, I cannot have returns and re-purchases of technology that is already on my books for 2015.
The manager on duty got involved. He claimed to be the highest ranking employee in the store today, although there is no way of verifying that. This did not help. It might have helped, had the manager been a competent and intelligent individual. He was not. When I asked my rep to put ht manager on the line, I explained the problem to him and told him that he could not re-sell me the monitor, but simply had to void out the return transaction and then process the return solely for the cable, his response was simply "Don't tell me how to do my job!" He did not allow me to respond to that, but rather handed the phone back to my agent and advised him, a dignified 65 year old professional, that since I was in possession of the monitor and the store had processed a return, unless we re-purchased it, he would call the police and report it as a theft.
I rarely encounter even the lowest level of employee, who would treat his company's customers with such rudeness and hostility, not to mention intimidation with empty threats (police do not prosecute accidental refunds by stores as theft by customers - and a store making such hollow threats, should not be shopped at!).
Ultimately, on standing his ground, the only resolution my agent received was that the entire transaction was then cancelled (including the refund for the cable) and the manager advised that we had to call the accounting department on Monday to resolve the 'issue'. I don't understand what the issue was, since the simple solution would have been to do what he ultimately did and THEN, process a refund for just the cable.
This experience is so disgusting to me, that quite frankly, I am seriously considering boycotting not just this store (which is a given, unless MicroCenter fires that manager by Monday and shows me proof), but the MicroCenter website and their Queens location, where we probably spend an additional $10-12k a year. I know that might be going a bit overboard, but now that Amazon has same day delivery, and given that B&H has lower prices, as does Newegg, what's the point in trying to build a relationship with a local store, when the store doesn't want my business?
Don't go there. Save the aggravation. Order online from a good vendor like Amazon or Newegg, and you'll get whatever you want without having to leave your home, deal with MicroCenter's atrocious lines with only one cashier on duty, and most importantly, without the customer service from hell!
Formally bought Zonealarm, take it home, even though it states on the package win 7 compatible, go to install, will not install, not compatible, take it back, no return.
Buy Avenquest driver guiness, take it home, will not register, take it back, some one who already bought this already registered this software and this company retaped the box for resale. Again no return, why ? We dont have one to replace this with, so their policy on the customer service board does not apply when returning your unwanted merchandise.