88 Turnpike Rd, Westborough, MA 01581
|Mon - Thu:|
Service: (584) 439-6697
Wheelchair Accessible: Yes
i would like to thank Ed Pereira for helping me finda new car. My husband wanted to see a cadillac, we ended up buying a Mercedes that I love and I felt no pressure from Ed what so ever, I would recommend Ed to all my friend who are in the market for a new car
05/02/2012Provided by Citysearch -
I would rate this dealership and my salesperson, Kye, A-Plus. Kyle was professional, friendly and very personable. I visited Boston in March 2012, and made an impromptu visit to Autobahn USA. Kyle gave me and my finance a ride in a Land Rover LR2. I decided a few days later to make an offer on that car, but to my dismay it was sold! Kyle said he would let e kow when another Land Rover comparable to my needs was available. About 2 weeks later, Kyle found the perfect Land Rover for e. Based upon his recommendation, his integrity, and the carfax forwarded to me I placed a deposit on the car and signed the purchase agreement before I saw or test drove the car. I flew to Bosto from Dayton, Ohio to test drive the car and to conclude the sale. The car was in excellent condition, had low mileage, and the best price anywhere. Everything was as Kyle promised by phone. Stacey and Kyle had all of the paperwork in order and everything ready for me to take immediate possession of the car. I would recommend them highly ad definitely purchase from this dealership again.
04/16/2012Provided by Citysearch -
I was referred to Autobahn by a close friend who purchased her 2010 BMW X5 from them 1 year ago. She told me they gave her an excellent price and found her an exceptional interest rate. I first went to Autobahn's website and and found a couple of cars I wanted to test drive. I first contacted them through chat. I spoke with Sara who answered all my question and set-up my appointment. The day of my appointment one of the sales people called to confirm that I would still be coming and go over the cars I wanted to test drive. Two of the cars had been sold but he suggested several other similar cars that had just come in and were not up on their site. The cars sounded even better so I confirmed my appointment and came in for the test drive. When I came in they were swamped yet they were very organized and everyone from the sale people to the customers looked so happy, everybody was smiling and laughing and everyone was being taken care of. Paul who was assigned to me greeted me with a smile and had the three cars I was interested in lined up and ready for a test drive. Paul was extremely informative and knowledgeable about the cars. I ended up falling in love with the 2009 Range Rover Sport. We went back into the office and I was then introduced to Stacey who went over my financing and extended warranty options. I have excellent credit and Stacey was able to get me an interest rate lower than my credit union. I did go ahead an purchase. a bumper to bumper warranty for added protection. After doing a lot of research I discovered it is far better to buy a used car under manufacturers warranty and add a bumper to bumper warranty than it is to buy a certified car. The certified car only protects engine and transmission and the car costs at least $2000 to $3000 more in price. I picked up my car 2 days latter and have been driving it now for over 2 months and I am ecstatic and over joyed every time I look and drive my ar because I got a great deal, exceptional service and a superior interest rate. I have referred two of my friends since who have both purchased from Autobahn and extremely happy with their purchase.
04/11/2012Provided by Citysearch -
I did much research on line looking for a luxury vehicle.. I found Autobahn USA and actually thought that it must be a scam because there prices were so much lower than anywhere else I found... anyway I decided to take a drive in to waste 2 minutes and drive back home. HOWEVER to my surprise and amazment there prices were for real and there cars were better in person than on there website. I was met by a sales associate named Kyle who took me through my whole purchasing process and made it fun, comfortable and pressure free... I would have actually bought two cars if I could have that day...LOL I highly recommend Autobahn USA... they may be small but there cars, customer service and finance options are far better than any of the other places I have been in my life... and when you get there make sure you ask for Kyle...
04/10/2012Provided by Citysearch -
My experience purchasing a 2010 Toyota 4 runner from Autobahn USA was extremely pleasurable. Kyle Fowler was great to work with and provided a relaxing, no pressure environment taking the stress out of the car buying process. I highly recommend Autobahn USA and more specifically Kyle.
02/22/2012Provided by Citysearch -
We bought a great car from Autobahn, in fact, we got a great deal. My problem is with the customer service portion. When you sell a car out of courtesy, you fill up the gas tank. That was never done, we merely got a half a tank. It's just common courtesy. Also it's taken over 8 emails and 4 phone calls to get reimbursed for our 29.00 Inspection Sticker. No return phone calls, no return emails----very bad customer service and we still haven't received out 29.00. We got 1 key and when asked about 2nd key, we were told that's not how they do it. Poor taste, poor customer service. These are the little things that make a huge difference when deciding whether you'll refer a business or go back a 2nd time. I think they should re think their way of doing business.
01/15/2012Provided by Citysearch -
It was a pleasure doing business with Autobahn. After searching many dealerships throuhgout the Boston area I came across Autobahn where they had several cars that I was interested in. My salesperson was very polite and extremely knowledgeable. He went through each cars pricing, options and extended warranties with me. After I selected the car of my choice, the Finance Manager sat down with me and explained all my financing and warranty choices. I got an unbelievable interest rate and I chose to go with a warranty that extended the manufacturers bumper to bumper warranty. My car was detailed to perfection and registered and delivered to me the very next evening. I have already recommended my sister and another very close friend to them who have both purchased cars from them and are extremely satisfied as well.
01/10/2012Provided by Citysearch -
My experience with this dealership has been negative across the board. I've spent more time waiting in their office than driving my car, because once you sign that check you're their last priority and they don't care how much of your time they waste. On several occasions, I've been told something will be ready by a certain time and have arrived at that time and had to wait for a half hour or more (usually more). Poor service is one thing though; not only are they disorganized and unpleasant to deal with, but they have no sense of business ethics. They did not clean the car, gave it to me with less than a quarter tank of gas and a broken interior light, registered my car under the wrong address and then told me I had to correct the mistake myself, and after having the car for four days, it broke down with a power steering leak. They fixed the problem but after reassuring me not to worry about the cost of the tow and that they'd pay for the $26 in costs I incurred in highway tolls to get the car towed back from CT where it broke down and a bus ticket for myself, they refused, actually saying they were being extra nice in not charging me a $100 deductible provided by the lemon law and that I was just trying to nickel and dime them even though it was ""only a mere $26"" that I shouldn't care about. In fact, I was not even charging them for the cost of the tow because luckily I had a AAA gold membership. They said they would have paid for the tow-- so what then is the problem with reimbursing me for less?? They said if I paid the $100 deductible they'd be happy to reimburse the $26 and also stated that I could have avoided this fee if I had purchased the extended warranty, which I realized I had never been offered, but they assured me I had because ""the guy who does the paperwork offers it 100% of the time"" (How can you argue with that kind of logic?). After 25 minutes of circuitous arguing, they very reluctantly and quite rudely agreed to reimburse me because ""it wasn't worth arguing,"" but told me that if anything else goes wrong with the car they will be sure to charge me the $100 deductible. And in the end, it took a month more of constant ""reminding"" before they finally mailed the check (and to the wrong address too).
Bottom line-- They're rude and can't be taken at their word. I believe there is a certain way of doing business that involves respect, trust, and accountability; they certainly do not share in this belief. I don't trust their products, and I don't think they deserve your business. If I had any more difficulty with them or the car, I was thinking of returning it. I never write online reviews, but this whole situation has me feeling so jilted and shocked that I made an exception.
07/06/2011Provided by Citysearch -
I purchased my BMW 535XI 6 days ago from Autobahn. They told me they would not negotiate on price at all, though the deal was already better than anywhere else I could find. The good initial price was the only positive aspect of the shopping experience though in reality its the most important. These are the following negative issues I've had with them.
They low-balled me on my trade-in by a huge amount. Even though I was able to negotiate they gave me 8500 for a car worth 10500 on kelly blue book.
I have not received my car registration and had to get my car insurance company involved because Autobahn did not give them the correct paperwork. I have called them 5 times to get this rectified and they keep promising to fix it, again I have not gotten it.. (You have 7 days from the purchase to get the new registration).
They gave me my car with no inspection sticker and half a tank of gas. Told me it was my responsibility to get the sticker and fill up the gas.
They promised to get me an owners manual because for some reason they never ordered one for the vehicle I purchased, I have yet to receive that as well.
I didn't ask beforehand but they only gave me 1 key and told me it was my responsibility to purchase a second one. Every other vehicle I have ever purchased came with 2 keys and their response ""that's how we keep our prices low.""
So to sum up, I got a good deal on the car I wanted but its been a nightmare trying to deal with the small stuff since then.
05/19/2011Provided by Citysearch -
I worked with Kyle at Autobahn USA when I was recently in the market for a BMW in May 2011. I found the car online and Kyle was one of the people who contacted me. On the phone he was very honest and he went to bat for me on getting a great price for my trade-in. After considering other dealerships closer to my home, I decided to go with Autobahn for my 2008 BMW 528xi because of the staff and the deal we worked out.
Overall I would definitely recommend this dealership and Kyle as a salesperson.
05/17/2011Provided by Citysearch -
I went out on Monday, May 16, just hoping to browse a few dealerships to see if they had anything I may be interested in. My first stop was Autobahn USA, where I was greeted by Kyle Fowler.
This was my first experience buying a car through a dealership so I wasnt sure on what to expect, but Kyle and the rest of the Autobahn employees were professional, made me feel welcome, and by the end of my first stop, helped me drive away, that same day, in an Infiniti G35. Kyle was very friendly, informative, and worked with me a lot to make it sure I could drive home in the car the same day.
I would stongly recommend this dealership for anyone looking for a used car.
01/19/2011Provided by Citysearch -
When I purchased my 2007 BMW 328xi from Autobahn USA a few weeks ago,I was completely satisfied with the whole experience. I was greeted by the sales person Michael and he helped me with everything I was looking for with quality recommendations when required. He was very friendly and professional and made it easy for me to make a final decision to purchase my Car within few hours after the test drive on the same day. Overall, the staff at Autobahn USA made my buying experience very comfortable and I never felt pressurized. I would recommend this dealership based on the fact that they have excellent choices of luxurious vehicles at affordable price and a great staff to help make the buying of a vehicle so simple and enjoyable.
01/14/2011Provided by Citysearch -
After doing a lot of research on the net to locate the best deal on a car for my wife, I decided to call several dealerships. Autobahn USA was by far the most helpful. They discussed details on the cars available, and were also knowledgeable on how to complete interstate sales. My wife and I decided to make the run down to Boston to take a look at a couple vehicles. Mike our sales person was very helpful in explaining features and options on the cars in which we were interested. Well, in the end we found a car that was beyond our expectations. The condition of the car is excellent, the options terrific, and the price very fair. We closed the deal and looked forward to delivery. The business office people did a great job getting me the paperwork I needed to register the car. Thanks to the guys at Autobahn my wife is now driving a dream car. I look forward to doing business in the future. Thanks
08/19/2010Provided by Citysearch -
I was refereed to Autobahn by several of my friends who work at other new car dealerships in the Boston area. They all told me that Autobahn is the only place to go for a used luxury car in Boston. I first researched them on the Better Business Bureau and found that they have an excellent record. All the other used car dealers had very poor ratings and many complaints. When I finally went to Autobahn they were extremely busy but at the same time the Sales Manager made sure he hooked me up with one of his sales guys. Kelly my sales rep was excellent!!! He showed me three of the cars I was interested in an Audi A4, Bmw 3 series and a Mercedes C class. All three cars were stunning and drove like they were new and the prices were very reasonable. He pulled out all the records on all of the cars as well as their carfax history. The Mecredes C Class was the car I finally decided to buy. I had it checked out by the Mercedes dealership. The car passed with flying colors. Now came the hard part getting me financed. I have a few credit issues but Autobahn managed to get me financed and at a great rate as well. The only thing which worried me a little was that Autobahn does not like to take deposits on their cars and that probably is because they sell everything in their inventory so fast. So make sure that if you see a car that you like just go for it and buy it because it will most likely be gone by the time you come back. It's 3 weeks now that I am driving my car and it is pure luxury on wheels.
01/13/2009Provided by Citysearch -
I bought my VW Touareg through Autobahn USA - guys gave me a great deal, were friendly, honest and reliable, and absolutely no pushy. Got my auto loan through them, too - got a very nice rate, much lower than in VW dealerships. Car was missing manual and has a dirty floor mat - got everything (including a new floor mats) from them a week or two later. Exact opposite of common ""used car salesman"". A great wine with no aftertaste.
Buying a 2005 Toyota Tacoma through Autobahn USA was a very positive experience. Marcos, the sales rep I worked with, was professional, courteous and knowledgable. No hard sell, "what will it take..." speeches, and other negatives usually attributed to the car-buying experience. Just professional follow-up, honest negotiating and a fair price. The administrative follow-up (title and docs) were prompt and accurate. I would definitely buy from Autobahn USA again and highly recommend Mo and his crew.
07/18/2008Provided by Citysearch -
I came to this site to read the reviews only after I found out they sold me a car that had been in a major accident and has a bent sub-frame. I was really surprised (and happy!) to see all of the great reviews here. This is what convinced me to try to work out what I hoped was a mistake. I was still within the used car warranty period and well below the mileage level when I started having all kinds of problems with the car. The car had a clean carfax report, so either the accident was not reported, or it was so recent that it had not yet shown up on the report. Well, I'm very sorry to say they were not at all cooperative. In fact, they did not deny that they knowingly sold me a car that had been in a major accident. They asked me to leave the car with them so that they could have their mechanic look at it, so I did. All they did was try to further hide the evidence by having an auto body shop do some touch ups and they disposed of one tire that had been worn to the metal because of the bent sub-frame. They lied and said a 4 wheel alignment had been done and it hadn't (I called the place they gave a receipt from and was told this car was never put on an alignment r@ck). I have driven less than 100 miles on the new tire and it is almost as worn as the tire they disposed of. They won't take the car back and they don't care that someone could get ki!!ed driving this safety hazard. In all of my dealings with them since the problems were discovered, they have been nothing but sleezy. I am still in process of trying to get a refund on the car (through the arbitration process) but I just wanted to send a warning to those people out there who may be looking at their used cars: