Tegan was great! She really knew what she was talking about and was super personable. It felt like we were just hanging out the whole time and like she truly wanted us to feel comfortable and informed. Great service! Love Tegan so much!
2 Latti Farm RdMillbury, MA 01527
From Business: Located in Millbury, Mass., Herb Chambers Chrysler Jeep Dodge is an automobile dealership that offers a range of new and pre-owned cars, trucks and sport utility …
1120 Boston Providence TpkeNorwood, MA 02062
From Business: Visit Herb Chambers Volvo Cars of Norwood to experience our full lineup of Volvo Cars, Crossovers and SUVs. We have a large selection of new cars, Certified Pre-O…
Taken advantage of, unnecessary repairs, & lies! Stay away!"The dealership mis-diagnosed the problem with my wife's 2002 Grand Caravan and performed an unneeded $1420 repair. They should have easily diagnosed the real problem. They then lied about it. The real fix will cost another $1200. The problem is that the car is only worth about $2000. My wife took the car in for repair complaining about front end noise that sounded like kids jumping on old metal spring bed. They told her that the front struts and rear shocks needed replacing. She agreed to the repair. They called mid day saying the link stabilizing bar also needed replacing. She agreed to fix that too. On her way home she still heard the same noise.They told her the strut bushing was "making some noise." They oiled it and the noise should go away after the oil works it way in. They told her don't worry the car is safe to drive. Two weeks later she took the car back in as the noise continued. They gave her the same line. I happened to be with her and said to the service clerk that the problem has not been fixed. The car is more noisy now then it was when it went in for repair. They came clean & said both control arms need replacing, another $1200+ fix. Now the car is worth only $2K. I escalated the issue to the service manager. He was arrogant and demeaning and refused to discuss the problem, literally marching out of the room waving his hands at us. He actually walked out in the middle of our discussion. The service clerk stated that he would have the owner call us.After one week of receiving no call back, I visited the dealership again. The service clerk seemed surprised I received no call from the owner "Dan". I asked to speak with the service manager Bob and he refused to meet with me again.I filed a formal complaint with Dodge Corp. Dealer. They contacted the dealer and told me they said the service department stated the owner never gets involved in such manners. They stated that the service manager would call me the next day. They also said the dealer told them the repair is needed ASAP. And that they want us to get the repair done. After three days without a call from Bob the service manager, I contacted Dodge Corp. again, who then contact the dealership and was told I would receive a call the next day before noon.The service manager calls at 11:45 the next day. He states his service department has done nothing wrong. I requested they do the remaining work at their dealer costs. He makes an offer to perform the repair at a "discount". In the new quote he inflates the original quote by over $400 and says he is willing to discount the work by $200. Basically he is willing to perform the $1200 repair for $1400.I had another repair shop look at the issue. They performed the correct repair. The noise was caused by faulty stabilizing bar bushings. The parts were less than $20 and the total cost of repair was $140.This dealership is unscrupulous and completely unprofessional. They have no problem lying. Looking at other reviews it seems they use the "owner will call you" as a standard delay tactic. Stay away from them
Want a great car buying expereince go to Colonial Volkswagen of Westborough. Make sure to ask for Tegan, what a wonderful, kind, and overall great person to work with. Tegan did everything to showing me how to improve my credit to making it happen to get me a new car. Tegan is the definition of a great face for a company commiting to great customer service. Definatley ask for an appointment with her. You will not be disappointed. Neil in finace did wonders pulling out all tje stops to get a bank to approve me for a car loan. What great staff staff. Very freindly and polite. Neil even made his way back to the office after he left for the night to do my paperwork. No dealer has not even come close to treating me like a king. Want a great car buying expereince definatley visit this dealer.
Thank you to everyone involved for a positive experience with my new car. Thanks to Calvin for a no pressure approach with a sense of humor. Everyone in involved in the dealership seemed to have the same goal which to help me along with my purchase. My past experiences in Western Mass have always been pretty negative and I a glad I made the trip . Keep up the great work and thank you again.
I just left Glick Nissan and I have to say it was the worst experience with a car dealership in my life! First off, my younger sister had gone to purchase a Versa and was quoted a price above the online prices. The very next day, a friend of hers was able to get the exact same vehicle for considerably less. Today, I decided to give the location another chance because when I called Brandon, one of the sales representatives, told me that they had Labor Day sales and he could work out a great price for me. I went there while my sister and mother were at the Marlborough Nissan, and was told they were out of the Nissan Versa SV, but did have one SL in stock. My mother spoke to Brandon on the phone while I was there and inquired about further lowering the price. While my mother was still on the phone, Brandon handed the phone back to me and mocked my mother by making a squawking movement with his hands. I found this extremely unprofessional and offensive but knowing that my sister really wanted the vehicle, I let it go for the moment. When my mother hung up the phone, Brandon looked at me and said “I don’t want to sell a car to her.” Again, I found this completely inappropriate. He stated his concern for his customer satisfaction ratings. We discussed a price some more, and I was told they would hold that price until my sister could make the less than 10 minute drive to the location. Knowing that my mother was leaving another dealership to purchase the vehicle at the price we were quoted, they apparently “sold” the vehicle to another customer via a telephone transaction, after briefly attempting to sell it to me for my own personal use. Within minutes, we were approached by a man who told us the vehicle had been “sold” over the phone to another purchaser, and then tried to sell us a more expensive Sentra. My mother arrived at the location a few minutes later and was clearly upset as she had been verbally promised by the sales associates that the price would be held open until her arrival. Brandon then began to exhibit an extremely cocky demeanor and spoke to my mother with complete disrespect. The older man who had approached us previously, Richard – the general manager of the property, similarly was cocky and began to bash the Marlborough Nissan location. The sales associates at this location are completely rude, disrespectful, deceitful, and offensive. I would NEVER purchase a vehicle from them and I wouldn't recommend that anyone do so either…and as far as Brandon’s customer satisfaction concerns, he should really learn to be less disrespectful if he wants satisfied customers. It would serve this location well to understand that customers do not appreciate being lied to and spoken to like they are second class citizens.
I went there recently and most of the sales representatives were jerks and were nor friendly at all.
Over all my experience at Glick was good, but it was not perfect, so on the survey sent in the weeks that followed I scored them based on how I felt appropriate and added additional comments on why I scored what I scored. At the time, I might have scored a perfect 10, but companies often forget that customer service needs to continue past the point of purchase. In the end I believe that I scored them between 7-10 for the entire survey, and said I would recommend them in the future. I answered honestly. My experience wasn't going to keep me from being a customer and if I remember even a 7 was a good score. Today I went to get my first complimentary oil change. After about 30 minutes, Richard Appleton came over and sat down and proceeded to harass me on my survey score. He went on how surprised he was at my survey scores and how their ranking, as well as Brandon's, went down ALL because I did not give them a perfect score. He kept going on how it really hurt Brandon's feelings and never have they received such a bad review. He also said "well didn't I get you the car you wanted, that was not easy." Not easy? He made a few calls and ended up exchanging cars with another dealer. That's his job, I had two other dealers who said they had the car I was looking for and could have easily gone to them. He continued to badger me in the waiting area with others standing around watching. I have never in all my years been so insulted and embarrassed and made to feel guilty for simply being honest. Even after I was clearly upset he did not try to apologize.