They don't honor any warrenty and also when you get your car fixed they will not give receipts. They do not follow their buyers contract also and when I asked for paperwork for my vehicle I was told to leave. The paperwork that we have received has never been notarized and they lied on our registration form
They sold me a $5000 maxima se that they Bondo over rust and rot, after one winter it was rusted all over the body, rear subframe and front radiator support . The car could not pass inspection. They painted over the Bondo work and matched the color pretty well, when I called them about the issue they hung up on me. And on top of all that when I took the car under warranty to fix the catalytic converter they switched the new brake rotors with old ones. Beware THEY ARE SCAM ARTIST!!!! THE CAR WAS A $5000 JUNK YARD CAR... there was even a problem at one of the transmission sensors!!! They paint cars right inside the garage at the car lot... I'm going to try to post a picture of the rest I'm talking about.
I had my eye on a car they had on the lot for about a week. I called up on my day off and went down for a test drive. Traffic was rough so I had the car for probably about 45 minutes. Allen called me, asked where I was, and told me someone else was there to see it. Okay, sure thing, I make my way back and was ready to make an appointment to get a pre-buy inspection. He basically shoos me away and wasn't willing to talk to me. Turns out, he basically had already sold the car while I was test driving it. Thank you for wasting my time, Allen.
If you don't have any skills working on cars, you should not buy a car from this dealer. I purchased a 1999 ford F150 from these guys, and if I had to pay a mechanic to do the work I did, it would have cost me another $3200.00. It all started with changing the plugs only to end up removing the top end of the motor. The plugs were new, but they were the wrong plugs, 5 brocken coils, Coil on pasangers side all the way in the back was being held in with a piece of cedar shingle wedge between the coil and fuel rail because the bolt to hold the coil was snapped off. The more I kept removing the more i noticed what needed to be replaced. There prices are cheaper them most, but if you can't fix it yourself you wont be getting a good deal. I spent $500.00 for all the parts, including 2 upper control arms, 1 CV axle shaft, 4 new shocks, front brake pads were new, but cheap junk that started cirping 5 miles on my ride home after picking the truck up. Replaced transmission selector sensor, valve cover gaskets due to oil leaking, intake gaskets were all cracked, coolant was dirty and needed to be changed, serpentine belt was cracked, radiator hoses looked like they were original, 5 new coils, 8 correct plugs, 2 knock sensors. replace weather stripping on drivers door due to leaking first time it rained, 1 ujoint and lube drive shaft slip yoke, started making the clunk on the way home due to slip yoke needing to be lubed, drill and tap upper intake so i could throw the cedar shingle away. $5.00 for one bolt from Ford. The warranty they offer is also a joke. 50% on parts and labor and they do the work. I could have taken the truck back to them, but I wanted the work done right. The $3200.00 I mention is after calling The dealer and 2 local mechanics and getting a quote. $3200.00 is on the low side. Buy at your own risk. I love the truck, and I still received a good deal, but only because i could do all the work that needed to be done.
Anybody have any dealings with Allan, the owner ? I did see a car I was interested in and spoke to him personally. The engine and body looked sound. But after reading these reviews. I'm not sure if I should proceed any further. If he screws me, he'll get a free trip to the ER...... READ !!!.My sister bought a 2001 Lincoln Town Car from this joint on Sept,13,2014. For $3000. Alan was the salesman. Before the car was purchased, It was brought to Tilden's on Post Road. He found 4 things wrong with the car 1) seat motor didn't work. 2) headlight lens had condensation. 3) needed brake pads and rotors all 4 wheels, 4) Steering had a lot of play. The mechanic wrote down the problems on a list (copied) and it was given to Alan. He assured all would be fixed. The day she picked up the car she paid Allen cash and a check . She noticed the seat was not fixed and questioned Allan. He said "the part would be in Monday". After dozens of phone calls and 3 promises that the part would be in. Nothing has been done. My sister can't drive the car because she is very short and can't reach the pedals. If Alan had any integrity, he would have fixed the seat motor. But refuses to do so. Next Monday Oct,13,2014 The 30 day warrenty will end. My sister even told Alan she would split the price of the motor. And if Alan has not fixed the seat motor by Monday. He will be getting a visit from myself and some of my Special Forces colleagues. I warned him when we first met that I don't play around. This dealership is a SHAM and a Bunch of SHYSTERS. DO NOT even waste your time and go there, Alan is a weasel, fast talker, Liar, and Scumbag. Do NOT Deal with them !!! This post is going up on my sisters 2 websites and also on mine. And to be shared on my Facebook with all my friends.
he not only molested me but he even gave me a reach around !
This dealer is not a good or nice person. My husband and I looked at a truck and put a deposit on it because the gentleman who talked with us assured us the deposit was refundable. There were a few issues to be fixed but he assured us they would fix them and when we test drove it again and were not happy, the owner would gladly refund us our money. My one mistake was not to research this business. His reviews were horrible, I didn't want to buy the truck and after talking with my husband we agreed we were not comfortable. We drove to RI, we live in Mass and asked for our deposit. The owner, Mr. Lisa began to profusely swear at my husband. My husband calmly apologized and he kept swearing. It just proved to us we had made the correct decision and not purchase from the dealer. Buyer beware-they are not nice people and by other reviews do shoddy work and can't be trusted. He did return our money with a check that cleared but what a headache.
I recently leased a car here. My husband and I had visited several different pay here, buy here places but the overall experience (and the recommendations from two of my co-workers who happened to have leased from here as well) made the choice very easy for us. We worked with Todd to figure out what would be best for us. We choose a very cute Jetta. They were very polite, friendly, and mindful of our budget. We also appreciated the nice selection of cars. Todd was also very good with our 18 month old son, I was comfortable there even though he was all over the place Todd didn't mind that he was touching everything. It was nice not to have felt uptight or uncomfortable that he was playing with all the keys... but Todd was very understanding with my son and that was greatly appreciated also! I was very very happy we leased from here and still feel the same way! I would give them an A++ Great place to buy cars or lease, and great people to work with! I would look for Todd or Ryan when visiting. Thank you Universal Auto Sales for a great experience during a stressful and even sometimes confusing car buying process.