525 Quaker Ln, West Warwick, RI 02893
Phone: (401) 822-4400
I brought my VW in yesterday for Blaise to check my airbag light and a few other minor things.
The service fellow was very kind and the waiting area is convenient.
After about 30 minutes, the service advisor updated me on the air bag light and the explanation for it which made sense.
Now the questionable part began. He had a piece of paper in his hand listing additional service recommendations totaling $1321.71. First a wheel alignment as there was some wear on all the tires -$79.95, then brake rotors and pads replace - 431.52 and finally vacuum pump leaking oil - replace $545.12.
I was told my brake pads are as thin as a credit card and are grinding the rotors.
Of course I said no to all of the above, paid the $110 bill I was handed to check and turn off the airbag light and went on my way.
I dropped my car off at Monroe Brakes this morning with instructions to replace front brakes, rotate and align wheels and check for oil leak.
I just received a call from them asking if I really wanted my brakes and rotors replaced as they have more than 50% life still left. They also said just my back tires are a little worn and don't recommend moving them to the front as I will have more issues with worn tires at the front. They can't find an oil leak either.
I always like to give dealerships the benefit of the doubt but clearly, yesterday they saw a woman come in with her vehicle and thought I might cave to their "recommendations". Wrong woman, I've dealt with too many seedy dealerships in the past to not see the signs. The big one yesterday was the body language of the service advisor and his inability to look me in the eye when recommending all the other work.