I have lived in an apartment managed by this company for approximately 3 months. Have had issues with the hot water from the beginning. It takes about 10-15 minutes,letting the water run to get hot. I have to get up early to turn the water on in the morning to take a shower. I have started boiling water to do dishes. I have sent messages and was informed they were aware of the problem and are working with the owners to fix it. That was about 2 months ago. They haven't even responded to the other messages. Want to note other issues and have been happy living where that m at.
We lived at our residence for 49 months. The property sold and the new owner hired S & S properties to handle the property we were given a 60 day for the owner to move into our residence. We moved approx 45 days after the new owner took ownership and paid rent through the final day we resided in the unit. We supplied S & S properties with move out photos and a forwarding address and called several time to speak with someone in regards to deposit refund, as a side note there was never a walk through done with the previous owner so the property was bought as is. After waiting 27 days which is over the CA time frame for legally holding a deposit once a property is surrendered (21days) I call the office and was told no one was available to discuss this with me as I had been told several times over the past two weeks with no return call or email which they had my email address. So I decided to email them asking why I did not receive anything yet. No answer so a few hours later I send a demand letter by email stated I want my $1,000.00 full since they forfeited all rights to hold any of it by not responding with in the legal 21 day time frame by law. I got a email stating they had received my email. I called the office and was told I would get a call back within the hour. 5 hours pass no call I then email again and get a itemized letter stating that I would not be getting any of my deposit that there were more damages and cleaning than my $1,000.00 deposit covers and they will send me the invoices once they complete work. So now we are going to head to civil court were I will ask for the legal limit of $3,000.00 three times my deposit.
I lived at 6675 Fordham Way for one year. I was a perfect tenant. I took care of the house and always paid my rent on time. When I left, I cleaned the house in detail. I cleaned baseboards and ceiling fans, and scrubbed the bathrooms...all according to their instructions. I was surprised when the owner withheld $380 from my security deposit for cleaning. I called S & S for an explanation and followed their instructions to submit my questions in writing. NO ONE ever got back to me. I called them for a month and NO ONE ever returned my calls. Frustrated, I went to their office in person and finally got the property manager to call me back. She told me the owner said the house was not clean. This was a surprise since the property manager did not point out a thing that needed cleaning in our final walk-through. It stands to reason that if the house was that dirty, she would have said something. She did not. Apparently, there is nothing I can do about this. I am out this money. I am hurt and angry at being treated this way. If they treated me like this, they will treat you the same. DO NOT use this company.
Problems started the moment I gave 30 days notice. They lost my notice and tried to make me start the 30 days over. They did a "pre walk through" and told me everything looked great. My deposit was returned less almost $900 and when I asked for copies of receipts I was told they would email them and that never happened. The previous Tennant was evicted and the door was busted in by the police to serve and evict. The door jam was never repaired. The keys upon move in were a variety that they claimed to include mail box keys, which they did not. After weeks of trying to get them to help me get keys I had to go to the post office and pay a $50 deposit to get a new one and get my mail. Now they refuse to show receipts and give me my $50 deposit back. The office manager wouldn't even take my calls. The worst property management I have ever had. Would definitely not recommend them.