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Hours

Regular Hours

Brands
Buick, Honda, Jeep, Toyota
Payment method
all major credit cards
Neighborhoods
Upper Washington - Spring Street, West Roxbury

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Reviews

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Kevin G.

08/26/2015

Overall

Bait and switch. I had my car at a different service provider, and I called here for a price quote for some repairs last Friday. The woman who answered conferred with the service department, and provided a quote. My car was towed there by AAA on the basis of this quote.

Now, they want to slap on an additional $120 diagnostic fee that wasn't in the quote. I'm told 1) she shouldn't have done that, 2) she never guaranteed a price, and 3) they won't honor it. Prime Honda has decided to follow the time-honored tradition of scumbag service centers lying to clients.

Iwould not recommend am unethical place like this to anyone. Everyone makes mistakes - but good companies make them right.

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