Ideal Lending is an excellent mortgage broker. They are extremely knowledgeable and thorough. They took the time to answer every inquiry. Ideal is extremely fair, there were no hidden charges, and no surprises. Wilson and Shana are very considerate. They made the mortgage experience a pleasant one. We recommend them to anyone.
This company is a wonderful example of good old American capitalism and greed. Their customer service departments are not only outsourced to India but the representatives employed are not only difficult to understand but they continuously cut you off mid sentence before allowing you to voice any concerns that you may have with the services they offer. Each and every time I have called this has proven to be the norm. It's not only frustrating but the considering that their quality of service lacks as well only intensifies irritations on the consumers behalf. In the past I have worked with American based, and operated, mortgage companies that seem to not only be more knowledgable but more helpful as well. I regret having to deal with such a company and would strongly advise against using such a company. Previous ratings and comments from Hagen L. and Lia B. only further highlight the company's draw backs and lack of overall service to the American consumer. Becoming a home owner is a major step and accomplishment but also a part of the American dream, to see how we are being treated as pariahs is extremely disheartening.
I agree with Lia B. I have been trying to get OCWEN to release my escrow account on my loan (sold to them by GE Capital). I have no late history, about 60/40 loan to value and no PMI. they keep raising my escrow amount on my payment to "maintain" a certain balance ratio even though it never gets down to anywhere near zero. I cannot get through to anyone to speak to in the escrow dept. Their customer service dept. refuses to connect me to the escrow dept. and there is no way to verify that my fax request (sent 3 times) has been seen and reviewed. customer service is located in a non-English speaking country..So I am going to refinance with my local business bank and dump this fly by night shady operation.....
The business practices of this company are unconscionable. They have zero customer service, and take zero responsibility for resolving customer issues. I have been trying for two months to get a response about an escrow loan balance due to me after paying off my loan and NO ONE will resolve the problem. Calling "customer service" connects me with very pleasant people in some other country, who have ZERO power to do anything but type notes in their computer that evidently go NOWHERE! I cannot get a person on the line who has any authority to resolve the problem, and calling the number above, here in the US, is a joke. The answering machine message takes you in circles and never connects to a human being. I am fed up with this company and must get a lawyer involved in order to force someone to speak to me.
Ideal Lending Solutions Inc is the best in West Palm Beach and S. Florida. They'll get you the best rate on a new home loan or refinance. Give them a call first.
Absolutely beautiful experience. I had challenges with my mortgage and they did a wonderful job of walking me through the process and answered all my concerns in a very clear and concise manner. 5 plus plus stars.