Great company to work with
From Business: Trusted since 1891! Full service moving and storage. Local, Long distance and International moving. Residential, Commercial, Office and Industrial specialists. Tr…
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Run. Fast. Run: We-Pack is a moving broker. We-Pack gives you an estimate outlaying what is included, the cost and takes a deposit. Despite the slogan which says, “We-Pack, We Load, We Drive, when it is time for your move, We-Pack sends one of their 'agent/carriers’ to pack and move your belongings. On their website, We-Pack states they use only "qualified carriers with over 100 years combined experience". In addition, they state, "customer service is truly our first priority" and pledge to make your move, "as stress free as possible". Nothing could be further from the truth. We-Pack sent their 'carrier', Rolls Trans on 8/12 for my move from Jax to Washington, DC. They charged $750 dollars more than my estimate, verbal aggression when I questioned the difference, inability to show how they measured/weighed my belongings to come up with the overage, and NO customer service. I have filed a complaint with FMCSA (Federal Motor Carrier Safety Administration) reflecting the cost overage, feeling coerced, and deceptive business practices. In addition and more importantly, one of the 'movers' inappropriately touched a female relative who was overseeing the move for me. The Jacksonville Beach Police have been contacted and we are committed to making sure no other female will be put in a vulnerable situation again by this man. The mistake I made was thinking that We-Pack would be upset by the situation and take it seriously. To date, they have been uncooperative. Michael the 'manager' does not call (as promised) or return a call. Sean, my salesman does not return a call. If this is their idea of a stress free move, would hate to see what constitutes a stressful move. Run.Fast.RunThe Federal Motor Carrier Safety Administration's website has a link where you can search a company to see if complaints have been filed against the company. We do not want anyone to have the experience we have had, please search We-Pack before even thinking of using them.
Excellent, prompt, efficient and courteous! They will be my movers from now on! I would highly recommended.
Great and fast service, would definitely recommend using these guys again!! Extremely helpful.Straight forward and to the point. I have literally no complaints at all with the We-Pack Moving.
They did an amazing job. They were on time, fast and very courteous! I would definitely recommend them and use them again in the future!
They were very courteous and careful with our stuff...Great work - amazing service - they were on time. They made sure all of our furniture was assembled- Highly recommend them - Great experience.
Finally, I had a move with no broken items, damage or mishaps. The other reviews don't lie. These guys are incredible! Consummate professionals, diligent workers,and they take the time to do the move right. Wrapping fragile items properly, assembling and disassembling furniture with proper care. Having worked as a mover in college, I know just how atypical it is for many moving companies to focus on and execute the details. Well, these guys do. They are my go to moving company from here on out!
I would highly recommend this team of movers. Even when things came up they were honest and up front about the timing and worked really hard to ensure that the move was a success. They were great to work with and so careful and dedicated. I will definitely use them for the next move. Thanks!
Very quick and professional. Disclose all prices ahead of time. Made sure I was satisfied with everything before they left. Would recommend to use again!
The guys were great and on time. Professional and respectful! They moved everything very quickly and efficiently. My new place had a long walk to the back elevator but they were very courteous and got it done! Thank you! I will definitely use them again!