85 N Route 303, West Nyack, NY 10994
Rockland Motors Auto Mall
Wheelchair Accessible: Yes
I am from out of state and just purchased a Mercedes, basically sight unseen, from Rockland Motors. This has to be the ultimate litmus test for rating a car dealership. I committed to purchase the car, by my own request, before arriving so I would not lose it. Rockland Motors not only met but exceeded every single expectation. The car BLEW AWAY the description that was online. I would have been fine and frankly surprised if they met the description online, but the car was BETTER than all that inside and out. Excellent body and paint; nice tires with lots of tread, and immaculate under the hood with no issues. I was told this car is "all there, and nothing is needed" and this is exactly the case. Nothing swept under the carpet. I drove this a smooth 175 miles home, and had it checked out by a 30 year Mercedes Benz A tech with a fine tooth comb. It passed with flying colors. It needs nothing; the scan shows services up to date. He told me I found a one in a million car. No downside, nothing hidden to worry about.
As far as the sales rep, Frank was spot on friendly, efficient and honest. He did not pressure, nor ignore. We processed everything within an hour. He even gave me a ride back from returning my rental car. Mind you this was a busy Thursday rush hour.
Dealerships often get a bad rap, and I bet you would have thought they could take advantage of me since I am from out of state, and would not come back beating their door down.
So go figure, you can drive 175 miles to Rockland Motors as a total stranger, from another state, and they have exactly the product they advertised, are honest, and deliver within the same day. How can it possibly get any better?
I am NOT affiliated with this company or their employees in any way. They did not even ask that I write a review. I rarely do, but this dealership has earned every good word.
THE WORST BUY OF CAR I HAVE EVER HAD.
I Bought a car for almost $20,000 and I paid it in full amount without negotiating, trusting the seller who told me “you’ll receive the car checked all around and with no problems at all.” We had an agreement that if anything in the car needs to be replaced, it will be done by him before I came to pick up the car. I paid a deposit and left. A week and a half later I came to pick up the car, paid the rest of the money, and on the way back home I noticed that there was something wrong with the brakes and the shocks. Later I found out that the Bluetooth and heated seats were not working as well. I took the car to my own mechanic and found out that the rotors and brakes were completely out and that the serpentine belt is bad and was not replaced as promised, but instead it was just sprayed (dealer told me he will replace it because it made noises when I started the car). Also 3 days later the check engine light came on (and now I understood why when I first came to see the car the battery was unplugged). I went back to the dealer (1 hour drive, I live in queens) and he told me how embarrassed he was and that it’s not his fault. He just gave it to the mechanic and he messed it up and it is the mechanic’s fault. I believed him because I know people can make mistakes sometimes. Dealer asked me to leave the car and come back in few days (did I mention I had to take 3 hours train and bus back to queens). Two weeks later came to pick up the car and the dealer said that EVERYTHING was fixed. The brakes felt OK in the beginning but later started to squeak and make all kinds of weird noises. I took it to my mechanic again (which I had to pay for a checkup, second time.) and found out that nothing was done with the shocks, brakes and pads were cheap and did not fit the type of car I bought, heated seat on the left side still wasn’t working, and for dessert, few days later the check engine light came back on. How beautiful was that!!!!
I called again to dealer to complain but this time I wasn’t ready to go there again and lose another day of work. The dealer didn’t offer anything else besides that and here I am stuck with a car that needs $2,500 of work done to it after I paid full price for it and got a “30 day warranty” from the dealer which of course didn’t help at all. Needless to say it was hard to get them the salesman on the phone after that.
To the people out there who are thinking to buy a car from them, beware and do not make the same mistakes I did. If you do buy a car from them, don’t just believe the beautiful words they might tell you there. Bring your own mechanic with you to check the car even if it’ll cost you some money. It will save you a lot of headache and much more money later. Also, don’t pay the full amount until your mechanic checks that everything was done to the car as agreed.
If anybody have any questions about my transaction, you are welcome to message me.