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Rollingwood Management, Inc.

(7 Reviews)

3355 Bee Caves Rd Ste 608, West Lake Hills, TX 78746

(512) 327-4451

CLOSED NOW
Today: 9:00 am - 5:00 pm
Tomorrow: 9:00 am - 5:00 pm
31
YEARS
IN BUSINESS
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BBB Rating
A+
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Hours

Regular Hours

Extra Phones

Primary Phone: (512) 327-2299

Phone: (512) 327-2299

Payment method
all major credit cards, amex, discover, master card, visa
Neighborhoods
West Lake Hills, Shepard of The Hills
AKA

Rollingwood Management, Inc. CRMC®

Rollingwood Management Co

Other Emails

Categories
Real Estate Management, Real Estate Consultants

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Reviews

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11/14/2011

Provided by Citysearch - 
Overall
Rollingwood Management is the Best!

I ABSOLUTELY loved leasing a house managed by Rollingwood Management! The people were extremely professional and friendly. They treated us with respect and provided us with outstanding customer service. I would highly recommend leasing a house managed by Rollingwood. Michael Francis and Larry Park were wonderful to work with. They took great care of the property and our family's needs while we leased the property. They are the best in Austin!

09/01/2011

Provided by Citysearch - 
Overall
Would not recommend

We found a decent duplex in a very nice area of Austin with a reasonable monthly rent. Unfortunately, Rollingwood Management turned out to be the pitfall of the entire deal.

The property was in decent condition, but the duplex was old and in need of repairs. Still, with rental properties, this is to be expected. What wasn't expected was the $850 taken out of our deposit for carpet cleaning! The carpet was in terrible condition when we moved in, which we documented on our initial inspection. As it was explained to us, $100 of our deposit was nonrefundable and would be used to have the carpets professionally cleaned. So, when we moved out, we vacuumed the carpets. HUGE mistake! Now, I can't even get anyone from Rollingwood to call me back to explain what happened.

We also had an issue with a bee infestation under our front porch. We got rid of the bees, but they came back withing 2 weeks because there was a crack in the foundation of the house where the steps joined the house. I contacted Rollingwood no less than 3 times and not only did they not offer to help, they ignored my phone calls, emails, and maintenance requests!

Don't get me wrong, they were professional and wonderful in the beginning, but beyond that, I was shocked by the way they managed our property and how they treated us as tenants. I will never use them again or recommend them to anyone on shear principle.

11/03/2010

Provided by Citysearch - 
Overall
Good people that take care of business.

After living at my rental property for five years there was recently a couple of issues that had developed. One of them was rather unique to my many years of renting and Michael and his team worked with me to get them taken care of in a prompt professional manner. Repairs have always been taken care of quickly but in this instance they went above and beyond. Kudos to Michael and Anthony for the work involved in this. I look forward to a long ongoing relationship with Rollingwood Property Management.

06/30/2010

Provided by Citysearch - 
Overall
One of the better companies

I've rented from several management companies in town and Rollingwood did a pretty good job. While there were some repair issues from time to time, they always responded quickly and took care of them. When I moved out I thought I'd loose my deposit but they were fair.

08/12/2009

Provided by Citysearch - 
Overall
Slow to respond to problems

I use Rollingwood Management to rent out my house. For the price I pay, I feel that the service is terrible. I have had to contact them several times about billing or service questions. I am finding a new service next time.

11/07/2008

Provided by Citysearch - 
Overall
House with many problems

We lived at the propert for less than a year. We have had many problems with the property, (rodents, leaks, electrical) but rollingwood has always performed maintenance to address the many issues that arose. It's been a little inconvenient and stressful; but it just is what it is.

04/17/2007

Provided by Citysearch - 
Overall
Professional service and very nice staff

From the day we applied to rent our house to the day we moved out, the staff at Rollingwood Management always treated us professionally. Unlike other houses we have leased in Austin, this house was clean and in good condition when we moved in just like they said it would be. Additionally, they always responded to our maintenance requests promptly. If you want to rent a house from a management company that cares and does more than collect your rent check, Rollingwood gets my vote!

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