Recently 3 expensive collared dress shirts came back with big faded yellow stains on them. One shirt's entire front was covered with this stain. I was told by Brenda that she can remember one time this happened a& they were able get the stain out. When my husband picked them up and there was no improvement to any of the garments and he was told there was no way the machines could've done it. No offer was made to replace any of the shirts. We switched cleaners.