The Ultimate Handyman
8350 Melrose Ave, West Hollywood, CA 90069
|Mon - Fri:|
Wheelchair Accessible: Yes
I called The Ultimate Handyman and spoke with the manager a couple of weeks ago, explaining the need for a new door. We decided after consultation that I would order the door from Stock Building Supply (another great company) and Ultimate Handyman would pick up the door. I notified him on Thursday that the door was ready for pickup, and that it would be a fiberglass-clad wood-core door. We set an appointment for the following Monday to start at 9-10 am. Umberto, their door man, arrived at 9:45 am, neatly dressed, courteous, prepared with a full set of tools. He immediately began work, removing the old door and routing hinge recesses on the new door. When it came time to cut the large holes for the deadbolt and doorknob lockset, he decided that his existing hole saw was not sufficiently robust to drill a clean set of holes in this fiberglass-clad door. He apologized for this, went to Koontz Hardware (the best hardware store in the entire world IMO) and took a well-deserved lunch break. When he returned he finished the installation; the door was perfectly aligned, all the hardware worked correctly, and Umberto cleaned up the sawdust and other debris. There was a brief discussion with Robert about the half-hour to get a tool from the hardware store. When I reminded him that we had discussed the fiberglass door in advance, he quickly agreed that being fully equipped with the right tools for the job (when the need was predictable) was Ultimate Handyman's responsibility and deducted the half hour from our bill without any argument. Umberto was professional, courteous, personable and a very hard worker. I feel we got our money's worth. This is the second time we have used this company, and we were well impressed with the quality of service and their responsiveness to questions and concerns. It's more like working with your best friend instead of a contractor. They stand behind their work.
02/25/2011Provided by Citysearch -
I will say that they came highly recommended by someone whose opinion I value, but they turned out to be a complete no-show on the job without even a call to notify. I called to find out about status and was informed that the person that was handling my job didn't show up to work and they didn't realize. This was critical for me as I had hired them to help as part of a move and was time-sensitive.
01/07/2011Provided by Citysearch -
I started small with them. I gave them some small repairs here and there, adding four can lights on the ceiling, one dimmer on the wall, increased to a water heater replacement, then I built a back porch and deck, and then I hired them to do some bigger remodels. The Ultimate Handyman's crew has delivered on all the jobs I needed done. As my confidence in their crew increased, I gave them bigger and bigger tasks to handle. Besides some hick-up that they handled immediately, it turned out I trusted them to replace the contractor that I used to hire to do office turn-overs and tenant Improvements that I need on the office Building that I own. They seem to be knowledgeable, the owner shows up unannounced to check on jobs and they made sure I was happy with every job. I recommend them highly.
12/14/2010Provided by Citysearch -
I called to discuss the things I wanted to fix in my house and the guy over the phone ( the manager ) said that they'd be able to fix everything and that it would take them a couple of hours. The worker came and spent 7 hours! And not only didn't he finish the work, he was not experienced. He spent an hour on trying to fix a lock after which he said he couldn't do it. I called and asked Brooke to have the manager call me but he never did. When I got the bill, I called them up to discuss but the manager became very defensive and couldn't even let me express myself and he started yelling. This is a terrible way of doing business! And what's funny is they had called me about my balance which they claimed was overdue(!) even though I hadn't gotten the invoice!! They are a bunch of amateurs. RUDE AND INCOMPETENT. DO NOT HIRE THEM.
08/04/2010Provided by Citysearch -
I never had any major problem with them. I request, they do, I pay, no complaints. I call them back if there is a small hick-up or two, the bad part they still charge for the time. I ask, they do. I like they are no-nonsense. My tip: Describe the work very well over the phone, they send the right guy for the job only when I tell exactly what kind of work that is. Electrician, Plumber, Carpenter, Welder, Plaster guy, Drywall guy, wood refinisher, painter, that kind of specificity...
05/19/2010Provided by Citysearch -
Very unhappy with them. What amounted to a at best one hour job costs me $299.00, to fix a lock on a bathroom door. Called the office and left a message for them to call me back, nothing; sent an email for them to call me back, nothing. I do not recommend them.
I had a contractor come and do some remodeling that according to the contractor, supposedly needed no permits for. Soon after I went to city hall to get a regulatory license and I found out that I needed a permit to all work I had done. Problems with building and safety, fire department, planning, etc...I called the Ultimate Handyman and they took care of all that needed to be done. We acquired the permits, the building inspector made us demolish all the work that was done substandard and rebuild. In the end I paid the ultimate Handyman less than I paid the original contractor that was unlicensed. I learned my lesson the hard way but this company saved my behind in the end. I am back in business after closing for remodeling for only one week! Amazing considering that the original contractor took one full month!
Great company to keep on speed dial!
10/18/2009Provided by Citysearch -
Roney Montiero and his teams in both his office and the field did a complex apartment remodel for me. The many aspects concluded excellently. Floor leveling, hardwood floor installation, kitchen remodel including some trouble shooting with unlevel ceiling and installation issues. Also, bathroom romodel with creative problem solving with plumbing, floor and fixture installation. The outcome of the work was always satisfactory, which was clearly Roney's primary objective. The best aspect of working with him was the always pleasant and professional communication, at which I would rank him A+! Finally, I would like to add that I always felt he was respectful and kept my interests foremost in his thinking, which gave me a certain comfort and confidence in dealing with him on the first contract with his company. He is a pro and a gentleman. I can recommend him to anyone without any reservation whatsoever.
02/22/2009Provided by Citysearch -
I had a lot to be done in my house, but I am very distrustful of contractors.
I hired these guys to repair some flooring because I thought they were only a handyman company, but after talking to the owner and looking them up online, I got a gut feeling and I decided to remodel my home.
They did one room at the time at my request and my designer and I oversaw every step of the remodeling, until I fired my designer. From that point on I was on it alone. But The ultimate Handyman assigned a project manager that I could call with questions or when I decided to change anything, and I change my mind a lot! Almost on a daily basis (That is why my designer couldn't stay), but The Ultimate Handyman's crew accommodated all the changes and helped me to stay on budget by offering different choices of flooring and other finishing materials. They even stayed in contact with my prior designer to resolve a dispute I had with her.
We had about four or five disputes with their company during this process, but I called and spoke with the owner and he met with me each time. He always went through a very meticulous process to find the fairest outcome to both parties, and I was impressed that we always found a solution, he had a very calm and reassuring demeanor and stuck to facts, never trying to get away with anything.
My house looks amazing and I never had such a good feeling about a contractor before. After I issued their last check, Ronnie (the owner) called and asked me to write a review online about their company.
Thank you Ronnie, I hope the best for you and your crew. I am sure I'll need The Ultimate Handyman again.
10/10/2008Provided by Citysearch -
I got an estimate from two house bolting and foundation reinforcement companies, because the bids were too high I decided to call one more. A friend of mine is a property manager and recommended me to go to WWW.ultimate-handyman com. I looked at their posted general rates and decided to call them. They said they charged for an estimate, so I did not want another contractor coming in here to look in my craw space charging me for it, so I told them how much my cheapest bid was and asked them if they could beat it. The gentleman on the phone asked me a bunch of questions and proposed to do the work on a time and materials basis and he would keep their prices not to exceed 10% lower than my lowest bid. I jumped at it. They completed the foundation reinforcement, bolted the house down, I added to install shear walls on all the internal perimeter of my crawlspace and their price was still lower than my lowest bid!
They knew how much I was initially about to pay before finding them, I added a bunch of things to the original list and they still charged me less than my lowest bid! I think I finally found a honest contractor and what the previous guy said on his posting is truth too! They run a tight ship on that company.
11/02/2007Provided by Citysearch -
When I called, I was impressed with the promptness of answers and the attention I received from the first person I spoke to. They explained their rates, which initially I found to be a bit high, and the owner himself called back later to explain how they would handle all my projects and what I was paying for, at that point I was sold.
I scheduled an appointment to get all the work done. I seriously doubted that anyone could take care of all the things I had in my list in a couple of days, but I booked it anyway.
At the appointment day, this fairily good-looking guy, mid-thirties, walks through my door steps, hands me a card and introduces himself.I looked out and there were about three trucks parked in front of the house, orange cones all over, and twelve guys standing behind him with orange ?T? shirts with a printed devilish figure as a logo.
I have to confess that the scale of things were bigger than what I expected.
We walked through my house and as I was showing him things, he would call on the radio assigning the work to one of the guys. One by one we covered every problem I ever had on this house.
I have good knowledge in construction and I have been living in this house for 27 years, but this guy knew things about my house that made me suspect he had lived here longer than I have.
He pointed out where prior remodels had been made, where we had had water damage in the past, some electrical he pointed out and suggested easy solutions to problems I had paid big money to electricians in the past that could not solve them. He really impressed me.
To make a long story short, by the end of the day, every problem in my house had been handled. I had a refinished deck, new plumbing fixtures, my doorbell was working, I had a phone line right by my bed, I got a new plasma hung in my living room and all cables going inside the walls, I had new tile floor in one bathroom, a new mailbox, my circuit breakers didn?t pop anymore and my furnace works.