Hollyway CleanersAdd to Favorites
8359 Santa Monica BlvdWest Hollywood, CA 90069Map & Directions
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Please contact the business for updated hours/services due to the COVID-19 advisory.
|Mon - Thu:|
Fax Number: (323) 656-9428
Fax: (323) 656-9428
Parking: Lot, Self, Private
Wheelchair Accessible: Yes
IM NOT SUPRISED to see so many NEGATIVE REVIEWS for this WH location. I myself am a unhappy customer with the treatment and lack of knowledge from management and their business.
THEY ARE RUDE & INSULTING.
Management does not not know how to correctly handle customer issues nor do they take responsibility/ have an explanation as in why an item got damaged during the cleaning process. They treat the customer with disrespect and are insulting during the conversation.
This service location is not professional enough to run a business!!!
12/18/2011Provided by Citysearch -
What is the worst experience a customer can have with a dry cleaner? Answer: They lose your clothes. This has happened to me more than once thanks to Hollyway Cleaners, and I have been in Hollyway Cleaners when it has happened to other people. The owner/manager Karim always says, ""We have never lost anything"", which is a complete fabrication. The only reason anyone I know patronizes Hollyway Cleaners is because of the extended hours. Also, the parking lot is extremely dangerous. I have seen many fender-benders in the parking lot despite the valet attendants.
09/02/2010Provided by Citysearch -
If I could give this place no stars I would. The owner Karim is extraordinarily dishonest and shouldn't be trusted in any business capacity.
We took a comforter there which they lost. We gave them about 2 months to find it and of course we kept presenting the ticket in order to help their search. Each time they tried to give us other people's comforters, maybe stuff people were late picking up I don't know.
When we decided we had waited long enough and would just ask for reimbursement, we lost the ticket. After all the back and forth and being understanding enough to give them many chances to find it you would think they would simply go ahead and reimburse. However, the owner Kareem not only balked at reimbursing but implied that maybe we had never brought anything in.
Even after that we offered to split the cost 50/50% (even though they had lost the comforter in the first place and had seen our ticket). He still refused.
We took him to court on principal and this guy actually stated that we were homeless and he had given us a comforter to be nice!
Karim is a tad psychotic and a pathological liar and you shouldn't trust him with anything much less your cleaning.
04/05/2010Provided by Citysearch -
WE HAVE BEEN GOING HERE FOR YEARS AND OUT OF LAZINESS TO MOVE WE HAVE ENDURED NUMOURUS ISSUES WITH THE ASIAN MANAGER THAT WHEN ASKED OR CONFRONTED HE GETS EXTREMELY UPSET AND RUDE. HE HAS HUNG UP ON ME AFTER YELLING AT ME ON THE PHONE WHEN I CALLED IN ABOUT A RIPPED SHIRT THAT THEY RIPPED.
I HAVE ALSO SEEN THE OWNER YELLING AT CUSTOMERS AND THE TAILOR DEPT. STAFF MAKING FUN OF CUSTOMERS THAT CAME IN FOR HELP. ONE LADY EVEN STORMED OUT SAID SHE WOULD NEVER BE BACK.
TIME AFTER TIME ON ALMOST EVERYU ORDER THERE IS SOMETHING WRONG OR BROKEN.
ENOUGH WAS ENOUGH AND WE MOVED TO ""TOP HAT"" CLEANER JUST A FEW BLOCKS AWAY WITH PARKING AND FREE DELIVERY AND THE BEST PART IS THAT THEIR PRICES ARE ABOUT $2 LESS THAN HOLLYWAY PRICES.....THEY ARE SMALLER AND FAMILY RUN AND VERY GAY FRIENDLY.......AFTER ALMOST A MONTH OF USING THEM THEY HAVE NEVER LET ME DOWN YET AND WE DO ABOUT $1000 (THOUSAND) A MONTH IN DRY CLEANING. PLUS THEY DO EVERYTHING ONSITE EVEN BEDSHEETS
BEWARE OF HOLLYWAY CLEANERS, SINCE THE SON TOOK OVER FOR HIS FATHER THE PLACE HAS REALLY FALLEN IN SERVICE PLUS THEY ARE SO BIG THE LOOSE THING AND SEND ALOMOST EVERYTHING OUT. AND THE WORST PART THEY YELL AND ARE RUDE TO ANYONE THAT COMPLAINS.
01/27/2010Provided by Citysearch -
I recently bought a fur jacket for my young lady, and were attending a most important function, and she ripped it just a little bit, but because it's for it takes an expert to fix it, not only does Holloway cleaners repair it expertly, they did it in less than 24 hours, thankyou Holloway cleaners. I've been a customer for 30 years. And I intend to be a customer for 45 more.
01/12/2010Provided by Citysearch -
Been a loyal customer for years, never wowed by them, but never disapointed. Mainly attracted by the hours, until they totally screwed up my brand new shirt in the tayloring dept. When I produced a receipt showing the date of purchase was just 1 week prior, it mean't nothing. The 3 stars they currently have on here are crap, ignore it...not worth the risk. Eventually they'll screw you over.
They don't bother to actually dry clean your clothing, they will just steam press it and wrap it up in dry clean bags.
After a few times, the stench is unbelievable.
Then they will insult you when you come to pick up your clothing and demand to know how many hours you have been working to look like such sh*t.
08/19/2009Provided by Citysearch -
Congratulations on Winning city search third year in row, winning more votes than any dry cleaner. 800 customers a day, wow, you should charge cover you would be the busiest club in town lol.
K thanks for the last five years at your store. Remember the first day my boyfriend dropped red wine on my gucci jeans and i came tear faced to you, and you reassured me you would enzyme wash them and saved them. i hugged you then and always remember you every time i spill something on my clothes. As details magazine said, you are truly one the "" power people "" to know in hollywood.
Thanks for always having a smile and listening to my stain stories, and always solving my fashion emergencies. My and my now husband Bill will always be your loyal customers. There is truly no place like yours in los angeles.
P.S the bollywood videos you played last week at your store were amazing. Please have them on once a week, you can do Bollywood Night at the Cleaners. I liked the Shakurkh Khan guy , he is talented.
Bill loves the way you do his ties, and shirt collars. Thanks again and congrats.
08/18/2009Provided by Citysearch -
I work in wardrobe and have been using hollyway for the last 10 years. Hollyway is the only place for us in wardrobe, they have over 70 employees and do thousands of pieces daily. I work for A list celebrities in hollywood, and this is the only cleaners where your can rush in have clothes ready in 4 hours, all your beaded gowns, leather trim, all the intricate trim on celebrity gowns. They work on saturdays and sundays and can do rushes till 4 pm, or early the next day. Even your most finnicky pieces are no problem, you don't need to go to Effreys and pay triple. They get out all the deep makup stains on dresses, bronzer, and even do beaded tops and dresses really well.
Leave the tough pieces for Karim the owner, he is extremely knowledgable, and gives you the comfort that your clothes will be taken care . He is a wealth of knowledge and knows dyes, beads, brocades, fabrics and all the pitfalls that could occur with poor designed garments.
They really helped me oscar time they helped me dress two of my stars. There is no finer cleaner in los angels.
For alterations use silvano he has done countless alterations, taking in dresses, shortening skirts, my clients jeans, original hem. He can take care of all your alteration emergencies. He even sewed beads for my performer and she was able to have the jumpsuit for her performance.
The prices are very reasonable and service is great. Keep it up hollyway thanks for the great service.
06/10/2009Provided by Citysearch -
i've used hollyway for more than 15 years but after the way the son reacted when they lost a garment i will never go back. he refused to believe a sweater could cost $300 even after i produced a receipt. he should have been apologizing instead of insulting and accusing. he said i should be happy to have been a customer for 15 years...not the other way around.
the father (owner) was yelling at the idiot son for yelling at me, which was amusing.
i'm still shocked that they would treat a long time customer so poorly.
there are many other great dry cleaners in the neighborhood...4 seasons, crown, la cienega...just to name a few...
good bye hollyway!
02/18/2009Provided by Citysearch -
I took an otherwise-perfect vintage Pucci tie in to be cleaned because it had a few light, almost imperceptible water stains towards the bottom. It was wearable but I loved it so much that I wanted it to be perfect and they're the cleaners to the stars, right?
I was horrified that the light stains became LITERALLY ten times worse, but unbelievably, they made a hole in the fabric and frayed the edges of the fabric, too! Even if another cleaner could remove the new stains, the fabric itself is now trash.
After two months I finally got the owner Karim to answer my letters. He told me the tie had reached the end of its life, ""just as people do""!
DO NOT TRUST ANYTHING YOU REALLY CARE ABOUT TO THESE PEOPLE. There are specialty tie cleaners who charge a little more but know what they're doing. For a tie that costs $150, it's worth it.
02/03/2009Provided by Citysearch -
Everyone, please stay away from these guys. Their prices are super cheap, but it's for a reason. They are literally awful. Your time, let alone your clothes are worth more than you'll save. When I confronted the owner about some lost items, he became extremely defensive and refused to look for the items, claiming it was impossible. He seems to have some kind of severe personality disorder. You have been warned.
01/19/2009Provided by Citysearch -
unbelievable! i took my beautiful jacket to get cleaned just to get it back with 2 stains it never had. then they said they would redo it.. i went back again and those stains were replaced with a hole in the bottom of the jacket and a new stain the size of a 12 oz steak on the arm.... so the question is... are you kidding me?? please someone jump out and tell me i've been punked!
12/10/2008Provided by Citysearch -
Three words: too many customers.
This company (who hilariously claims to be ""the greener cleaner"" when there's not much of anything that's green about them) has way too many customers to get anything right. I work for a very powerful executive in Hollywood and can't tell you how many times I've been yelled at for having been given the wrong belt (or a MISSING belt at that), a stain not removed, a garment shrunken, and on and on and on.
Hollyway Cleaners is a very disorganized establishment that got lucky with their location. That chatty guy who owns the place (Karim) has no idea that when he name drops and gossips about his celebrity clients, he's doing so to people who work for these celebrities! In the words of Julia Roberts, ""big mistake...huge."" I've seen him get extremely defensive about things that were obviously the company's fault and he takes no responsibility.
The tailoring is always terrible unless you ask for something simple like one stitch. They've hacked my bosses hems, ruined his fabrics and put holes in his VERY expensive garments. The tailoring there is a joke not to mention severely overpriced.
They have messed up too many of my boss and his colleagues' garments to ever remedy their mistakes. I have officially gotten most of a huge division at a major studio to stop using them and go elsewhere. Do yourself a favor, don't patronize this place--you'll eventually get your clothes ruined.
10/24/2008Provided by Citysearch -
HOLLYWAY CLEANERS ISTHE BEST CLEANER EVER. I PERSONALLY RECOMMEND TO PEOPLE 2 GO THERE.BCUZ THEY HAVE A VERY VERY GOOD SERVICE AND HOURS. COUNTER PEOPLE R ALWAYS READY 2 HELP U WITH A SMILE,SPECIALLY THE EVENING SHIFT LIKE SANDY, ROSA, MARCOS & ALEX A VERY GOOD MANAGER. I ALWAYS APPRECIATE THE HARD WORK OF KARIM & HES FATHER. PEOPLE OF WEST HOLLYWOOD PLEASE GO 2 THIS CLEANER ITS THE BEST, GOOD SERVICE,PARKING ALL THE TIMES, GREAT COUNTER PEOPLE,PRESSORS,TAYLORING AND MORE.
10/13/2008Provided by Citysearch -
as an executive and an attorney couple, we've been taking our clothes exclusively to hollyway for 10 years: for the green earth cleaning; for the fast turnaround when we need it (from while-i-wait to in an hour if we ask; generally they offer to make it available within 4 hours the same day); for being able to pick up at late night hours; and most of all, for the personal attention and service. when a stain doesn't come out on the first pass or on the rare occasion that a hem is ironed off-center, there's not only no hassle to re-do it but they seem to be glad to have the chance to make it right. i do always check my items at the counter knowing the green earth solution is gentler than perc and i'd rather have it done twice from time to time than have the fabrics worn down by harsh chemicals. sure, it's a high volume shop and sometimes things get overlooked, but the end result is always right. kareem is what keeps our business. he always takes a personal interest and makes us feel that he actually cares. he has a dizzying amount of positive energy for his customers. my items are high maintenance -- beaded vintage woolens, pleated skirts, silks, a pair of prada pants that attracts spills, and i am admittedly fussy about having things just so when i pick them up, in part from years of having had a parent in the dry cleaning business. hollyway passes the fussbudget test. when i have an issue with an item, i know that kareem will personally attend to it, and along the way i often get an education about textiles and care (such as the time he scolded me in a friendly way for why why why did i buy a pleated cream skirt with dark leather detailing -- the leather dye will transfer to the fabric if it gets slightly damp). i stopped wearing suits years ago, and so my own visits dropped off, and yet he still knows me when i come in. twice a year he happily donates an armload of hangers to the huge laKids consignment sale, which supplies several la-area children's charities.
09/27/2008Provided by Citysearch -
I took 8 items in to be cleaned. Of those: 1 pair of pants came back with a giant stain that was not there before, 1 pair of pants had the hems completely removed, 1 skirt had been pressed but not cleaned and was wrinkled from having fallen off the hanger, all three pants had been pressed incorrectly. When I returned to the store, I was given a blank faced response with no apology. They did not offer a refund. They did offer to fix the problems, but wanted me to wait. 4 GLARING mistakes on really expensive clothes. I would never recommend this place to anyone. Stay away.
07/24/2008Provided by Citysearch -
I am in the U.S forces stationed in San Diego area and was visiting los angeles to see a friend, when i ran across this amazing cleaners. I walked in on a Saturday nite about 7 pm and was amazed the place was filled with 5 or 6 customers, nothing like this is in sleepy San Diego.. I needed to get an outfit pressed for a nite out in the town with my friend and it was wrinkled as hell. No iron at the local Ramada. I walk in and ask if i could have it pressed, a pretty hispanic girl called on the microphone for the manager. The manager Kareem, was on his lunch, gave me a nice smile and asked me how he could help me. When i explained i needed a press for my outfit, he said no problem , give me five minutes. He then proceeded to go in the back and got on the steamer and while i was smoking outside, i watched him press it himself.
A few minutes later i was presented with my pressed threads for my night out . He then proceded to tell me he owned the store and told me about the environmental friendly solution they use, and how they are open till midnite. I was really struck by his friendly and genuinely warm demeanor. It is rare in los angeles to get this kind of service.
I told him i was in the service and he explained me how he could heavy starch and military crease my uniform. But the reason i am writing this is what he said to me next. He thanked me for serving and said he was free thanks to my service to this country. I was really touched by that comment. After a warm smile and even advice on which club to go not La Deux but Area i left. I returned the next day with my uniform and presto, it was done immaculately, the starch was so crisp.
I have made up my mind to always go to Hollyway cleaners when in los angeles. It is truly a gem of a businesss, operated by a very savvy owner. He is very busy always running around but get his attention and he will truly give you five star service and great conversation and knowledge.