West Hartford Family Dentistry

Be aware of their predatory cancellation fees! I was charged $35 because I cancelled the day of the appointment. Apparently their billing staff have never had sick kids or an emergency pop up at work. There are plenty of other dentists that do not have such rigid policies.

This is a high quality practice in a very good location. Parking is very easy which is a plus. My hygienist Rachel and Dr. Calcaterra are both excellent at what they do and they make a great team. I have sent a couple of family members here and they both have very good experiences.

They do good cleaning. Besides that I don't know what good they are for. If you are there for any other dental issues, be prepared for more than one visits because their doctors don't know what they are doing and they don't do a good job at first time. Simple thing like filling cavity, they will screw up so bad that even after you go home, you are still in pain and can not chew anything for 2 - 3 days and then you have to call for another visit to get it fix. And that too, if you get lucky, it will be fixed else, you need another appointment. On top of it their office staff even tops their doctors. They will bill you for the visits that you shouldn't be even paying for. They will double bill your insurance company so you have to call your insurance company to fix this mess. And this billing lady, her name is Cindy is the worse person to deal with. She will never accept that she made a mistake and billed the patient worngly or the insurance company so your phone bills between their office and insurance company will be so high just to clean up her mess. Dr. Shakun is the only doctor who knows his work but he is very hard to get hold off. Our whole family was going to this office but after so many bad experiences, we have decided to switch the doctor.