More Info
'Big company with small town values.'
- General Info
- We are the premier gutter cleaning and power-washing company in CT. We get it done rite the first time from start to finish, also we pride ourselves on our high customer service!
- rob@robpolo.com
- BBB Rating
- Extra Phones
8609823300: (860) 982-3300
- Payment method
- check
- Other Link
- Category
Reviews
07/27/2015
Do not use this company for gutter repair. Rob sent an incompetent crew to re-attach a section of gutter 3 stories up on the back of my home. On their initial visit, they took only about 15 minutes, did not use a ladder and anchored the gutter at the far end with one aluminum nail that they hammered into an S-shape. I informed Mr. Polo about the situation and told him I had no confidence in the repair. He agreed to send them back. The day they returned unannounced, I found them working on a 40 foot ladder above a window about 12 feet from the end of the gutter at the point where it had separated from the fascia. They said they were unable to drive the gutter screw home and promised to return within a few days with the proper equipment and hardware. Following that visit, the gutter developed a new hose-like leak in the exact location where I had found them working.
To make a long story short, when the gutter was finally repaired by another vendor, we found a cleanly drilled hole on the BOTTOM edge of the gutter that was responsible for the leak along with a pair of same-sized holes on the back side. Despite being presented with photos and a descriptive invoice, Rob denied liability claiming that his crews don't carry drill bits and would never drill a hole in that location.
I'd also be cautious using him for gutter cleaning. On their first visit, his crew bent my gutter guards so they could use a blower on the downspouts.
Details
Phone: (860) 904-7423
Address: 38 Cody St, West Hartford, CT 06110
Website: http://robpolo.com
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