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Prospect Foreign Car Center Inc

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(2 Reviews)

595 Prospect Ave, West Hartford, CT 06105

(860) 236-6136

CLOSED NOW
Today: 7:00 am - 5:00 pm
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BBB Rating
A+
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Hours

Regular Hours

Extra Phones

Fax: (860) 523-9690

Payment method
amex, master card, visa
AKA

Prospect Foreign Garage

Prospect Foreign Car Ctr Inc

Categories
Auto Repair & Service, Automobile Air Conditioning Equipment-Service & Repair, Emissions Inspection Stations

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Reviews

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gmarca

02/04/2012

Overall
Auto repair

Im a prospect foreign car center customer for over 15 iyears the service is always super they get the job done the proper way the first time all the time the staff are very nice all the time I have no bad things to talk about them at all

rober_d.

08/29/2011

Overall
To start, my trustworthy mecha...

To start, my trustworthy mechanic of twenty years has retired and I feel like I lost a favorite tooth and my tongue keeps going back to the void in my mouth.



My wife had the oil emergency alarm go off on our '99 VW 6 Cyl Passat. She called and I made arrangements for AAA to tow the vehicle to a near-by oil change center-- who were very courteous. Later on she called and told me that the oil change people said, "the car may need a new oil gasket on the lower pan--but that they didn't do those kinds of repairs-- so they just replaced the oil."



I called Prospect Foreign Car Center because it is conveniently within walking distance. The office woman said to have the car in by 8 a.m.. the next day. I took the car to them on time and told the owner the situation and he made a disparaging remark about the oil-change company. Late that afternoon, the owner told me (over the phone), "I had leaking gaskets--not in the lower pan (an easy repair), but gaskets on the upper engine (never mentioning the specific gasket) and saying "it's gonna run you (me) $1378 to fix the problems." I later assumed that NOT naming the specific type of gasket was a way to test my knowledge level.



I thanked him and asked him if he would show me where the leaks were before I said yes. He said he would and when I got there, the owner wasn't, but had the mechanic who worked on the car point out where the leaks were. I could see no discernible leaks--just oily grime from twelve years of an engine working efficiently. When I gave the mechanic a somewhat doubtful look, he sheepishly said that it wasn't that bad of a problem, "yet," but that it was safer to deal with it now. I thanked him and asked him to put the plastic housings back on so I could drive it away. I was charged forty-five dollars for their "diagnostic service."



In candor, I left with a bad feeling and when I got home I called an old friend who knows a great deal about cars and asked him if he had a trustworthy mechanic. He said he did, but the guy was out in Canton--an inconvenience and at that point I felt it to be worth it. A trustworthy mechanic is as important as a faithful wife, an ethical politician or a skillful dentist.



They put the car on a lift and examined the engine above and below and found nothing wrong with the car. I asked how much they wanted for their time and they said forget about.



That place is Valley Imported Auto in Canton. Guess who will be my NEW mechanic? I find it better to be inconvenienced than to be swindled!

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