Cornerstone Aquatics Center
55 Buena Vista Rd, West Hartford, CT 06107
Phone: (860) 233-3594
Phone: (860) 251-7274
Phone: (860) 521-3156
Phone: (860) 561-2771
Fax: (860) 561-2771
Cornerstone Aquatics Ctr
Good for Kids: Yes
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Unfortunately we had a bad experience at Cornerstone Aquatic Center. We were members for 10 months. We forgot an item at the gym and called to ask if anyone had found the item. The staff member Carol was terribly rude on the phone. She refused to look for the item and made it blatantly clear she was annoyed that we were requesting someone to look for us. After the item was not found in one area Carol refused to have anyone look anywhere else and told us we would have to come back to the gym ourselves to look. She then hung up the phone. When we called back to speak with a manager she continued to be incredibly rude and unhelpful . We took the matter to management and Dave unfortunately did not handle the situation well. We requested that the remaining 2 months of our membership be cancelled after this unfortunate experience. We did not want to continue coming to a facility where we were treated so rudely. Not only did he refuse to cancel the membership but he never once apologized or acknowledge the bad experience. He stated that Carol was not rude based on her statements alone. He accused us of causing the problem when all we were requesting is that someone look for our lost item. We will not be returning to Cornerstone Aquatic Center and are very disappointed in the staff. It is sad that West Hartford has to be represented by such rude people.
07/26/2007Provided by Citysearch -
I've seen pools all over the country, and this is the best. Unbelievably clean--from the locker rooms to pool decks to the gorgeous water. Seems like it's run by swimmers--everything you could want. Friendly customer service, great lap lane availability, and all things aquatics. I've also learned that fall 2007 they're introducing aqua spinning classes!
You just can't find a better place to swim.