I usually rent from the others at this location, this was a first time rental with National at Westchester.I was not picking up the car till 9pm for a 2 day rental, so was surprised to see a 3 day charge authorized at 8 am on day of pickup.The car (full size SUV) was ready as promised on arrival, though the odo showed 37,000 miles, a bit long in the tooth for a name brand rental. Also needed a good scrubbing inside.On return I was overbilled by approx $30, which then involved a walk back to the counter for the adjustment, finally cleared up over the phone 2 days later.Hoping for a better experience next time around.
149 Broad StNewark, NJ 07104
2777 Maple Ave NWestport, CT 06880
From Business: Taxi and Limo drivers available in the Westport, Weston, Wilton, Easton and Fairfield Area. Reliable, Professional, Legal, insured, nice cars. Please call or Text…
For a small airport and the fact you can't pick your vehicle, they do try and accommodate for choices if you need to pick something different than what you originally ordered. They are helpful but busy at times so their is a wait when a lot of people are traveling and it gets packed when waiting for car rental. At least they have the car ready and running when it is cold outside in the winter.
This is the fourth time I rented from National at this Airport. Each time they have been very friendly, helpful, and fast. This is a small airport, so there is no Executive aisle, you do have to stand in line to get your car. However, the car was cranked and ready to go. Return process was quick.
I was out the gate and in my car in 10 minutes. Upon return, I was very late due to traffic and the exeptionally kind staff at the rental return dropped me off in front of the terminal. Now that's customer service!!