The Furniture Mart
1625 13th Ave E, West Fargo, ND 58078
Fax Line: (701) 492-7594
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This is to say how disappointing the delivery service is. We had a great in-store experience and was told our entertainment set would be brand new, delivered and set up. They carried the 3 pieces in (unboxed and uncovered) and also the top piece which was in a box. The 3 uncovered pieces were as dirty as they could be - looked like they had survived a fire because my rag was black after cleaning. Where were these pieces of our NEW entertainment center??? I am so not impressed with the delivery service!!
Hi Beverly, We are sorry to hear that you didn't have a great delivery experience. Furniture delivery is an exciting time, and we apologize that you didn't have the seamless experience we want all of our customers to have. We want you to know we are passing your feedback along so we can address this issue. We hope to see you again in our store in the future. - The Furniture Mart
I bought a TV stand and paid them $5 to assemble it. I got it home and unpacked it and it was scraped all along one side, and the drawer was very crooked. I took it back and had to deal with a very rude man in their sales department who kept trying to put the blame on me just because I'm young. He said it comes assembled from the factory, so it not their fault. So now I was wrongfully charged an assembly fee. Eventually I had to tell this man to be quiet and leave me alone. Now I must wait another 2 weeks to get a different one in. They also make you sign a sheet when you pick something up saying its not damaged, make sure you unwrap everything in the loading bay and examine closely. You'd be better off buying from walmart, and your get better sevice too.