What a great place to get glasses. Store looks great and the people that work there are very knowledgeable and helpful. The Dr. was very friendly and thorough. I would highly recommend One Hour Optical to Everyone.
1300 37th StWest Des Moines, IA 50266
From Business: The Eye Surgery / Laser Eye Center is Des Moines' premier outpatient eye surgery center - dedicated to maintaining the highest standards in eye care and vision co…
101 Jordan Creek Pkwy Ste 12190West Des Moines, IA 50266
From Business: Lock Family Eye Care is the local eye doctor to see for all of your eye care needs in West Des Moines, IA. As your local West Des Moines optometrist, Lock Family …
I had a wonderful experience with One Hour Optical from beginning to end. I loved their selection and service and will definitely go back again!
I had gone there and it was a disaster. They don't know how to read a prescription. I took my prescription from my eye doctor and tried there because it would be an hour. The next day I realized something was wrong and that I didn't think the prescription was right. I stopped at my eye doctor asked if my glasses were right with the lenses they had put in, she said it wasn't. I then went back here and asked to have my old lenses put back in. They said they didn't have them anymore and insisted the prescription was right. I told them I had come from my eye doctor and they checked it and it was wrong. They ended up talking with my eye doctor and then realized they were wrong. I had to go back to my eye doctor and get everything straightened out. Lot of gas and time wasted from Clive to Ankeny. I will never go here again. They don't even deserve one star.
I've been a long-time customer of this store and have bought several pairs of glasses there. Recently one of the frames separated from the lens and I took it in to the store to see if they could repair it. A sales associate looked at it and said there was no way it could be repaired. He didn't take it back to a technician to check, just said there was no way and that was that.It looked to me like a fairly simple repair so the two days later I stopped in at a non-chain store close to my home. They repaired it in 15 minutes and didn't charge me for it. I called the general manager of the Lens Crafters store the next day, explained what had happened and told her this is how stores lose long-time customers.
What a great place! The entire staff was really friendly and super nice. It was important to me to find a place where I felt comfortable and welcome. This definitely fit the bill!