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General Info
At LensCrafters located at 1551 Valley West Dr, we believe vision care is about far more than a pair of glasses or a prescription. Eyes are windows to the world, capturing memories and immersing us in moments. Your West Des Moines LensCrafters continues its dedication to quality vision health with services and technology that ensures you always see your best. Our associates are trained to help you find the perfect pair of prescription eyeglasses and sunglasses. We feature a selection of handmade frames from brands around the world such as Ray-Ban, Coach, Oakley and more. We accept most vision insurance plans, including: Aetna, EyeMed, Humana United Healthcare Vision, and many more. At LensCrafters all prescriptions are welcome! Each pair of lenses, whether single vision, bifocals, progressives or polarized sun lenses, is crafted in our labs. We do what we do because we love eyes and care about the people behind them. Eye exams are available from Independent Doctors of Optometry at or next to LensCrafters in most states.
Hours
Regular Hours
Mon - Sat:
Sun:
Extra Phones

Fax: (515) 224-6757

Brands
Brooks Brothers, Bulgari, Burberry, Coach, Dolce & Gabbana, Giorgio Armani, Michael Kors, Oakley, Persol, Polo, Prada, Ralph, Ralph Lauren, Ray-Ban, Tiffany & Co., Tory Burch, Versace, Vogue
Payment method
amex, discover, master card, visa, cash, check
Location
Valley West Mall
Associations
OneSight Foundation
Categories
Optical Goods, Eyeglasses, Optometrists
Other Information

Specialties: Adjustments, Metal, Digital Retina Photo - varies by location, Men, Women, Pick Ups, Prescription Eyewear

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Reviews

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David S.

03/21/2014

Overall

I've been a long-time customer of this store and have bought several pairs of glasses there. Recently one of the frames separated from the lens and I took it in to the store to see if they could repair it. A sales associate looked at it and said there was no way it could be repaired. He didn't take it back to a technician to check, just said there was no way and that was that.



It looked to me like a fairly simple repair so the two days later I stopped in at a non-chain store close to my home. They repaired it in 15 minutes and didn't charge me for it.



I called the general manager of the Lens Crafters store the next day, explained what had happened and told her this is how stores lose long-time customers.