LensCraftersAdd to Favorites
1551 Valley West Dr Ste 242West Des Moines, IA 50266Map & Directions
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|Mon - Sat:|
Fax: (515) 224-6757
Specialties: Adjustments, Metal, Digital Retina Photo - varies by location, Men, Women, Pick Ups, Prescription Eyewear
I've been a long-time customer of this store and have bought several pairs of glasses there. Recently one of the frames separated from the lens and I took it in to the store to see if they could repair it. A sales associate looked at it and said there was no way it could be repaired. He didn't take it back to a technician to check, just said there was no way and that was that.
It looked to me like a fairly simple repair so the two days later I stopped in at a non-chain store close to my home. They repaired it in 15 minutes and didn't charge me for it.
I called the general manager of the Lens Crafters store the next day, explained what had happened and told her this is how stores lose long-time customers.