My package that was to arrive on Friday has been in and out then back in West Columbia for the last 5 days! Tomorrow is Wednesday and my package is scheduled to arrive again... I hope!
I wish I could have a negative five stars with this company. They should be completely ashamed of themselves. It is unfortunate to write this. Lead driver named Sid was disrespectful not only to me-he damaged my home without remorse; probably knowing the company would pay for it. Don't use this company-talk to Home Depot before you have something delivered. WE MUST STOP THIS TYPE OF SERVICE.
Absolutely terrible service. Bought a washer and dryer from Home Depot, who contracted On Time Services to do the delivery and installation. First problem: they didn't tighten the hoses right for the washer, causing water damage to my home. Second problem: they didn't run test cycles. Third problem: they didn't level the dryer and I had to do that myself later. Fourth problem: they are impossible to contact. They are dodging or ignoring my calls and emails. It has been two months since the installation and damage and still no word on whether they or their insurance will pay for the damage.