Joe was both courteous and professional. It took three separate trips and two different replacement parts, but he got the job done!
1500 Charleston HwyWest Columbia, SC 29169
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Mitch came out and worked on our washing machine. He left it in worse shape than the problem I called about. Got home from work put a load of laundry in to test it and it made this awful squeaking noise. Called immediately and he apologized and said he'd call the office to fix it. He never did. A few washing later and we realize our overflow pan was full of water. Obviously, he didn't hook that up right. Moved the machine to dump the pan and the front side of my washing machine popped loose. He must not have attached it back correctly. Then noticed on the back of the machine he broke the clip and used a self tightening plastic thingy(?). Wish we had Joe come out, as it seems like he knows what he is doing from the previous reviews. Since it was warranty work, GE is having a different company come out to fix what he broke. Whitney, however, was very pleasant in the office.
We just moved to the area, and purchased our first home. We turned our air on for the first time, to discover it was not working. Lynn came highly recommended. I placed a call at 8:30am requesting someone to come take a look. I was told they may not be able to make it, but they will try ( completely understandable). I called back again at 2:30pm to see if they had a better idea if they were going to be able to make it, was told yes. 5:30pm I receive a call from Mike and was asked if he could come the next day bc of some issues that had come up. ( again, understandable) I had to decline because it was 90+ degrees in my home, and I have two small children. He said his boss was pulling up, he would talk with him, and call me back to let me know if they were going to make it or not. No call ever came. At 9pm, I had to call someone else. I called mikes phone, as a courtesy, and left a message letting him know I went with someone else. No call back, no apology. I was extremely understanding to the fact that they were swamped, and that some issues arose. What made me choose to never use Lynn again was the customer service. I was told to wait for a call, that he clearly never planned on making. Leaving me in a bind, and making it extremely hard to find someone else at that hour.
My refrigerator went out to where it was only cooling slightly, New Years day Wednesday. When I called Sloan's they did not have an appointment until Monday, which would have been 4 days. Rick, arranged his schedule to accommodate me and came the day I called. I really appreciated that because I would have had to resort to ice chests. They are always professional and also explain the situation so you can understand the problem and cost of repairs.
Joe came to our house and fixed our dryer within minutes, he even cleaned all the filters. He was very nice and explained why it stopped working. I will definitely call them next time i need work done. The receptionist was also very pleasant. Overall a great experience. Thanks appliance professionals!!! The Neel Family
Joe from Appliance Professional was sent to us for a problem with my washer. He was great. Even though it was a simple repair, he was very friendly and knowledgable and even gave me some great advice on how to avoid this problem in the future. He didn't even complain about the cramped quarters of my laundry room ;). Thanks Joe!
Our technician, Joe, was professional, courteous and well mannered. He was careful of our home while removing and re-installing the dishwasher for repair. I would highly recommend Appliance Professionals to anyone.