The UPS Store
929 S High St, West Chester, PA 19382
Fax: (610) 692-0192
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Is there anything lower than Poor-Fair? This is a UPS franchise store that a package was shipped from to me. In all fairness the store was not responsible for the actual delivery - the UPS driver was, but the store places a sticker on the box that states something like if this package is damaged do not contact carrier call this store at the number listed below. Well the package was damaged not beyond savage, but the driver dropped the package off at our garage around 6:00 pm - although we were all at home. So we never knew a package was delivered until the next morning after it had rained and our sprinkler system had come during the early morning. So you guessed it - I had brand new wet purchase inside of a big ole wet brown box.
When I called the franchise store like the label said precisely at 8:02 am - I got worse customer service and attitude. I am so glad I was not in this store face to face with the gentleman because it would not have been pretty. I am not sure if he's the owner of the franchise or just a employee, but either way he needs to be fired or close it down. My advice is do not use this store better yet use Fedex at least they attempt to ring the door bell.
If there was a quality score worse than 1 star, I would give it to this store.
First off, the guy who worked there smells really bad and was rude and obnoxious. Second, he messed up two of my packages. One was some work sent to a client on the 14th of November for a 2 day deliver. It's still in transit as of the 21st. The second was a two day delivery to my mom for her birthday, which was sent on the 15th, which is still in transit. Please, if you have another UPS store to go to go there, because this was is poorly staffed, poorly managed, and cares nothing for their customers. Please YP let there be a lower quality score so I can give this store a negative score.