The UPS Store
929 S High St, West Chester, PA 19382
Phone: (484) 947-5236
Fax: (610) 692-0192
TollFree: (800) 275-8777
U P S Store Parkway
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Is there anything lower than Poor-Fair? This is a UPS franchise store that a package was shipped from to me. In all fairness the store was not responsible for the actual delivery - the UPS driver was, but the store places a sticker on the box that states something like if this package is damaged do not contact carrier call this store at the number listed below. Well the package was damaged not beyond savage, but the driver dropped the package off at our garage around 6:00 pm - although we were all at home. So we never knew a package was delivered until the next morning after it had rained and our sprinkler system had come during the early morning. So you guessed it - I had brand new wet purchase inside of a big ole wet brown box.
When I called the franchise store like the label said precisely at 8:02 am - I got worse customer service and attitude. I am so glad I was not in this store face to face with the gentleman because it would not have been pretty. I am not sure if he's the owner of the franchise or just a employee, but either way he needs to be fired or close it down. My advice is do not use this store better yet use Fedex at least they attempt to ring the door bell.
If there was a quality score worse than 1 star, I would give it to this store.
First off, the guy who worked there smells really bad and was rude and obnoxious. Second, he messed up two of my packages. One was some work sent to a client on the 14th of November for a 2 day deliver. It's still in transit as of the 21st. The second was a two day delivery to my mom for her birthday, which was sent on the 15th, which is still in transit. Please, if you have another UPS store to go to go there, because this was is poorly staffed, poorly managed, and cares nothing for their customers. Please YP let there be a lower quality score so I can give this store a negative score.
12/01/2011Provided by Citysearch -
DO NOT GO HERE unless you want to experience the WORST CUSTOMER SERVICE EVER!
First the attendant flat out lied to me about the address. I was trying to have a package delivered to an address inside his store, but when I asked him about the address, he said he didn't know where it was. Huh ???
When I spoke with the shopping center management, I found out that the address I was trying to find was actually in his store. When I returned to the store, he was rude and obnoxious again, and actually suggested that I go to the U.S. Post Office in West Chester to ship the package to the address in his UPS Store. Again... Huh???? When I asked if I could just have it delivered via UPS (since I was in a UPS Store), he reluctantly quoted a price and completed the order.