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Piazza Mazda Service-Parts

Map & Directions
(1 Review)

1340 Wilmington Pike, West Chester, PA 19382

(855) 784-9661

37
YEARS
IN BUSINESS
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Hours

Regular Hours

24 Hour Service

Brands
Mazda
Categories
Automobile Parts & Supplies, Auto Repair & Service
Other Information

Specialties: Trucks

COUPONS & DEALS

No coupons available

Reviews

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Jeffrey J.

05/16/2015

Overall

First of all, I founded the Delaware Valley Miata Club 25 years ago and am the current Motorsports Director of the club. I have most of my own mechanical work on the 3 Miatas I have owned, but I was in a rush and took my Miata to Piazza for a power steering leak. Very expensive repair as they said it needed a new steering rack. Drove the car to Florida and on the way back, power steering fluid starting spraying all over the engine. I was able to get the car home by adding 5 quarts for fluid on the way. Took the car back to Piazza for them to find the leak. The cause was that one of the hydraulic hoses to the rack was rubbing on a belt pulley and eventually it wore a hole through the hose.



Charged me $174 for the hose and $90 labor to replace the hose. When I pointed out that the reason the hose wore through was that their mechanic incorrectly re-installed it when he replaced the steering rack, the manager said "Yeah, so what do you want?" I thought I was being very reasonable when I said I was willing to pay the $174 for the hose, but since it was their fault the labor should be free. He said next time you come back I'll give you a free oil change. Are you kidding me? I change my own oil. And why would he think I would come back?



Stay away from Piazza. I now doubt that it actually needed the new steering rack in the first place given the obvious lack of skill of their mechanics. It was obvious the need for this second repair was totally their fault,yet they refused to accept any responsibility. If you take your car here, be prepared for something else to break shortly after you get the car back. There are plenty of good Mazda dealers in the area. Piazza isn't one of them.

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