Mike's Carwash

BEWARE!! My car was damaged by the spray gun in their self-serve bay of 4/17/16. When I pulled in there was time left on the meter from the previous user who also left the gun laying on the ground. When I started loading money in, the gun came on full pressure and started flipping around like a loose fire hose. The metal wand put a dent in the roof of my car which I reported immediately to management. Pictures were taken and a report was filed. I didn't receive an offer to refund my money or even a simple apology. Extremely poor customer service! I was contacted a week later by their claims manager, Janeese Sarrazin, who told me there was no way this could have happened that "the gun doesn't just float through the air". I was all but called a liar. They refused to accept responsibility for the damage. A spray gun with a high psi of water pressure will certainly flip around!