I've purchased glasses for many years. Always get fast accurate service. Very helpful and courteous employees every time I've visited the office.
I went in because a screw in my glasses was lost and one of the lenses kept falling out of the frame. Despite me not getting my glasses from WB Eyecare, the young woman at the counter fixed my glasses for free and was very kind. I will buy my next pair of glasses here!
I week before thanksgiving I went in for eye appt. We are now jan 2 and I still do not have my New glasses. I will not go to them again.
As the office manager of West Branch Eyecare I am so sorry you had a bad experience in our office. I am so glad we found this post so I can address it. I have reviewed this with my staff so it will never happen again. I have also tried to contact you. With no luck. Please accept my apology and know we have addressed this issue. If you have any questions please feel free to contact me directly.
I went to this eye care today to order more contacts for my Daughter. The lady at the counter was VERY rude!!! Younger girl with glasses, dark straight colored hair. She was not very informative regarding my contacts and just shoved them across the counter! She NEVER smiled once, said thank you, or even said have a nice day. I am DEFINITELY not going back there!!!!!!!