I recently acquired a membership. I throughly enjoy my regular therapist, Denisha. She is wonderful!. She's professional and my massage is always perfect. However, I was recently disappointed with the front desk staff. There was a recent promo for Valentines Day that included a facial and some other perks. There were also complimentary condiments available. I wasn't aware that either was an option. When I inquired to the tall blonde, staff member assisting me about the condiments and facial promo, her reply to me was very cold and rude! I asked how are members made aware of the promo's and her reply was that "You would need to come in to find out, how else would I be informed". I explained to her that when I signed up for my membership I was told that members would get priority info for special pricing discounts and events. I don't like that I was misled, or that the only way for me to get information is to "drop by". In addition to that, never once in my 15 minutes of waiting was I offered complimentary snacks. I will be canceling my membership. I prefer to spend my money where pleasant service is consistent and offered to everyone, not just when they're trying to acquire a membership. This is disappointing because the location is very convenient and the therapist, Denisha, is amazing. But, I will not "pay" for rude service.
I have been getting weekly massages for the past 15 years. My Massage therapist of the past 5 years stopped doing massages. I went through 8 different massage therapists until I came across Stephanie. I have been using Stephanie ever since. She has great hands and intuition. She is very open to feedback and is able to go light in areas that are more sensitive and extremely deep where needed. She is extremely reliable and professional. I would highly recommend her.
The front desk staff are always welcoming, cheerful and very helpful and accommodating, whether in person or on the phone. The atmosphere is very restful and the facilities are always very clean. Cece has been administering my massages since I became a member; she does an excellent job and I always feel so much better afterwards. Follow up with the Hydrobed is an additional pleasure; I highly recommend it. Keep an eye out for the monthly/ seasonal special deals.
I love this place. I feel so at home here. The front desk staff is always glad to see me. I go in as often as I can to enjoy the hydroluxe water bed. It's FREE everyday with your monthly membership where you simply pay for one massage per month. It must be a great place to work, also, since they have great, professional massage therapists with years of experience. I have bought 10 gift certificates for my friends so they can experience this "nirvana" conveniently located at Maple and Orchard Lake Rd next to Plum market! pummyccsvt
Had the best facial with Anne! Loving the new moisturizer and how smooth my face feels
Great service!! Lauren is such a great employee
Great Massage! Josh is awesome, also...make sure you try the hydro bed
It was good I liked it
Great 1-hour massage with Leon! Felt like a new person when I walked out! I also had a relaxing Hydro Bed session that was an amazing 15 minute experience. Soooo soothing!
better than masssage envy and less expensive!!