Associated Dermatology of West Bloomfield, Commerce, & Novi
6330 Orchard Lake Rd, West Bloomfield, MI 48322
Associated Dermatology of West Bloomfield, Commerce, & Novi has not yet specified accepted insurance plans.
Associated Dermatology of West Bloomfield, Commerce, & Novi has not yet specified any specialties.
6330 Orchard Lake Rd
West Bloomfield, MI 48322
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Wow, what terrible customer service. My husband showed up for his appointment this morning and they informed him 5 minutes before the appointment that hey did not take our insurance. They are wrong. They didn't even bother to check ahead of time, didn't listen when I asked them to call BCBS for an explanation of benefits and refused to do their due diligence. Horrible customer service. And Danielle who attempted to speak to me was rude, snarky and not at all helpful. Do yourself a favor and find a different dermatologist.
I was introduced to this place by my doctor from west Bloomfield. I've been trying to get into novi branch for the past 5 months. Every time I made an appointment, they cancel without notifying me. They never call or leave voicemail to let me know to reschedule. Their customer service is the worst I've ever known. It's now over 5 months and it's very disappointing they continue to do this.
I Love this place. I thought I was losing my mind with itch and pain when I got back from vacation. In an emergency situation, as a new patient, they got me in right away, Dr. R. Kerwin saw me, saw that I was breaking down from lack of sleep, 15 hours total in 4 days, was kind, considerate, caring and took care of me asap. I had 80-100 sand flea bites on both legs that were a nightmare. He got me all fixed up and I am forever grateful. I needed a new Dermatologist and now I have one.
I have been a patient of Dr. Merkle's for well over 10 years now, and I have to say she is just the best. Although I admit she is very busy and sometimes runs behind, it's her kind and caring demeanor that wins me over every time. I have also seen Dr. Cetner, and I would highly recommend him as well. He works in Commerce and W. Bloomfield.