I have never ever had a limo service treat my friends and me as horribly as your company has. We hired your limo company for my best friend's bachelorette party and you literally almost ruined the night. What gets me the most, is that your driver wouldn't even take us to our hotel. We rented the limo for 5 hours. We were picked up at 4:30pm in Long Islsnd, driven to the city, and saw a show. Then upon coming out, we were told by the driver that he could not drive us to the hotel because it would put him over his time. Apparently you neglected to tell us in the multiple times that we spoke AND also left it out of our contract that the 5 hours includes the 1 hour it would take the driver to drive back to Long Island. So we were stuck having to get out of the limo at 8:30pm with our suitcases to catch taxis to our hotel! Because we were not going to pay your company a dollar more after we had already paid so much money for 5 hours when we didn't even get to use the limo for the last hour!!! Your driver wanted another $125 to drive us the 10-15 mins to our hotel. We had made arrangements based on our belief that we would have the limo for the full 5 hours and told you our itinerary AND that we were staying at a hotel in the city. WHY did you not tell us that the cost included that 1 hour drive back for for the driver or put it in our contract? That was not only horrible customer service but a horrible thing to do when this night was supposed to be a happy, fun celebration for my friend. I will share this on every social media outlet possible to make sure everyone is aware of your horrible customer service!!
1117 Jericho TpkeCommack, NY 11725
From Business: At M & V Limousines we offer you some of the most unique vehicles in the world. We pride ourselves in giving you the cutting edge in service and limousine technol…
I will definitely use Gold Star in the future. We rented a Brand New Chrysler 300 Stretch with a Jet door. We have some tall guys in our group so when it said 14 person Limo, it was closer to 11. But the ride was brand new and clean. There were hi-tech lighting and electronics throughout. The driver was professional and safe. He stayed with us the whole day. Transparency of cost was important when coordinating the cost of the service. And the best thing about these guys is there were no hidden fees. We were charged only what was on the initial quote and not a dollar more. Thanks Gold Star.
I will definitely use Gold Star Limo again. The price was fair, and it was a pure pleasure dealing with the owner of the company and the driver. Not to mention, the limo bus was beautiful!The driver was great. He went above and beyond his duties. I hired a limo bus for 5 hours for 19 teenage girls. The driver was in contact with me throughout the night letting me know all was well. As a parent, I really appreciate his concern for the girls. His personality was great. The girls said the driver was so much better than the driver they had last year with a different company. And the girls said the bus was so much nicer than the bus last year. Everyone was happy!!!
Had a Great Experience with Gold Star. Took a wine tour with 3 other couples. They were on time, driver was excellent. Would use them again.
i used them for my wedding on 10/20/12 we had the the Rolls and the escalade both cars were beautiful & the drivers where great. The Rolls was the nicest of all the limo companies we looked at it was also more spacious. i had no complaints at all. we are actually using them again to go to the city with a bunch of friends in 2 weeks.