Crooks!! They take advantage of the elderly. My son has a $40 go phone. He dropped it and broke the screen when he was at his grandparents house. They didn't want him to get into trouble. They went to the store and bought a new phone for $40 and they went to Gadgets. They wanted to know if they could fix the old broken phone so know one would know it was broken. (dumb idea by the grandparents) So what do the techs do, tear apart the brand new phone and take parts and place on the old broken phone and then charged them $25. AND 3 days later the old phone that was repaired doesn't work. So now we are out $40 because the brand new phone is destroyed, out $25 because the repair was no good. AND now have to buy another phone.NO ethics!!! The tech should have told them to just transfer the phone # to the new phone.
My computer had bad water damage they check it and help me replacing the computer mother board, saved my information and call me after two days to pickup 100% satisfied.
I have been bringing all my family's electronics for repair here since almost 5 years, laptops and phones, always took care of me , always discounted prices for returning customers, this is a unique repair store.
Very disappointed. They were not able to fix tablet after trying 3 times but felt it was ok to keep my $171. The screen and the screen only was broken. Now it is scratched on the edges and the new screen has scratches on it. To which I was told the frame was bent even though none of this was that way when I brought it in. Now had ge refunded my money no issues. If you cant fix it fine but how do you feelit is ok to keep my money when your provided service failed? The one star is because they make you put something.
"F" RATED WITH THE BBB- BEWARE! I read a few bad reviews online before bringing my tablet in for repair. I thought they were just a few scorned customers, so desperately and regretfully went in...I had left my Samsung Tab 4 tablet on the roof of my car and drove off. Needless to say it was in horrible shape. When I entered the store I thought it honestly looked like a tech chop shop. But again, desperate to fix my new tablet I stayed. The "manager" told me it would be $99.00 plus $8.00 to overnight the new glass screen. He advised me to get a case for it, like an otter box, because I only had a portfolio case. Mind you, he sells no cases for the Samsung tablet. He also indicated that IF YOU GIVE A GOOD YELP REVIEW YOU GET 5% OFF. Why would I do this before even seeing my finished product? I believe this is a main reason for the 4 star reviews on yelp.THREE days later I took the tablet out of my bag and the entire glass screen just fell off. Literally, fell off. I was annoyed but wasn't worried because I had the 30 day "Warranty". I called the shop, and the young girl who answered the phone was so rude I could hardly believe it. She told me that the screen falling out was "impossible" that they use " industrial strength glue" to hold the screen in. She was giving me attitude like I was trying to pull a fast one on her. I went in and the manager was there. With my warranty and receipt in hand I told him the issue. He said "Oh, you broke it.". I was stunned. He then told me my warranty was void because it was MY FAULT for not getting a case for it. He NEVER ONCE mentioned this to me when repairing my screen the first time. If he did I obviously would have bought a stronger case! (Not from him since they only carry older products) He asked me what I paid for my previous repair, then quoted me $70.00 to replace it. I walked out.Needless to say this was and is the WORST customer service I have ever experienced. They are rude, disrespectful, and have no consideration for their customers. THEY ARE A SCAM. DO NOT BRING YOUR BUSINESS HERE!!! Don't look past the 1 star reviews like I did! *I'm sure the "manager" will reply (like I see on all bad reviews) and try to do damage control, but I've already reported to the BBB and Bay News 9. Shame on you!
Sorry thought I was reviewing another company, the gadget repair behind panera bread on fowler and BB downs....that one is terrible! Guys does not know what he is doing! Will take your money and not repair your phone after 7 days of keeping at his location
Horrible Service! We took three laptops in to have them checked to see what was wrong with them. Two weren't worth repairing, but the third one was. We were told it had viruses, and Gadgets Repair could clean it up and remove all the viruses. We got the computer home, and there was an error message on start up that wouldn't go away unless you clicked "OK". Additionally, we couldn't connect to the Internet. We took the computer back and the tech called a little later to say that it was reinfected with a virus that was downloaded and reactivated when I clicked "OK" to clear the error message. He said he would delete the programs that were causing the infection for an additional $55. I asked if it meant just deleting them via the control panel and he said yes, that would clear up the virus error message. He said there was another program that also needed to be removed . . . "splenda, or splendid or something like that." I know how to remove a program, so I told him I would do it myself. We bring the computer home, I remove the programs that were causing the virus, but the only program that came close to the "splenda, or splendid," was my graphics card, which the manufacturer said I had to have. On rebooting the computer, the error message was gone, but we still couldn't connect to the Internet. We took it back to Gadgets once again, and admittedly, we were frustrated and short with the lady, but then we get a call saying they will not fix the computer because we were rude to one of the employees. REALLY!!! If the viruses had been removed from the computer, it would not have the error message; we could not connect to the Internet; we've already paid to have these viruses removed; and yet it's OUR fault that we were reinfected, and we're rude when we feel frustrated and cheated! They may be good at replacing broken glass in mobile phones, but don't trust them with your computers!
This place was awesome! They fixed my iphone for 60 bucks because they match prices!