NW Poole Well & Pump Co
3500 Rolesville Rd, Wendell, NC 27591
Services: Water Purification System Installation, Well Pumps
03/11/2012Provided by Citysearch -
I can't comment on after-hours service from NW Poole, because I did not need emergency service. I can state that Ryan showed up at the appointed time, found a major leak at a mobile home in my small park and made the repair in about an hour. He also diagnosed a ""water-logged"" pressure tank on my system during the visit and we scheduled that replacement. Just as important, the price to find the leak (took some time to look under mobilehomes) and for the repair, including a new shut-off valve at the home was fair. I think when my plumber prices his services at less than my attorney, this is a good thing. I can not say that about most plumbers I have ""tried"" since moving to Wake Forest, NC.
In summary, this a family-owned business, the sons are in the field doing the work, and they are prompt, courteous, and professional! And, based on the two jobs they did for me so far, you won't be shocked when you get the bill. I don't know if they do the ""up front"" pricing most plumbers are doing now (a rip-off in most cases....priced for worst-case scenario), but their service call ($100) + labor seems a good value for two
good guys to get things fixed!
If zero was a rating, that's what they earned from me. Ask them what happens if you are without water outside of their operating times of Monday - Friday 9 - 5. In my opinion, no one at this company cares about you - just your money, and they'll take it! In my opinion, they use the cheapest methods and practices, charge you a fortune, and then don't respond when failure happens. They should be in business selling popcorn as opposed to water services....leave a message, it's the weekend - sorry about your luck :(
I would highly recommend this company. From the first phone call to the well drilling to the pump installation, this company was very professional and easy to work with. As they were drilling my well, I was in contact with the driller and owners regarding the depth and the gallons per minute I was getting. They discussed which pump best suited my needs before installation. They also explained that they could handle any service calls or water treatment problems, if I have any in the future. I would recommend this company to my family and friends. If your experience is like mine, you won't be disappointed. I wouldn't hesitate to call them with any problems in the future.