I hired Southern Pool Plasterers to replace the tile edging and refinish my pool with Diamond Brite. Less than a year later my pool man discovered a small crack which has continued to grow. I called Southern Pool Plasterers and no one called me back. I continued to call, even threatening to get a lawyer. Again no one called me back. Finally I went online to warn others of their shoddy work. Only after my comments were posted was I contacted. I was asked to please retract my statement by Kim Allert, Southern Pool Plasterers’ owner. She told me that if I removed the post they would repair the crack in my pool (even though they should have fixed it regardless of my online comments as they didn't do the job correctly the first time). Believing her I deleted my comment however I am still WAITING…well NOT anymore!For months I did not receive a call or notice that they were coming out to fix the crack, which continues to grow! She sent out one of her guys to assess the damage. Then she told me that the only guy she had to fix it couldn’t because he wasn’t deep sea diving certified. My pool is barely 6ft deep. Finally she sent out a different pool company up to assess the damage. This different pool company told me the job that was done was done poorly and should have never been signed off on or left the way it was. After dragging this on for not months, YEARS, nothing has been done. I am now going to hire a reputable company to fix my leak. EVERY OTHER DAY I HAVE TO FILL MY POOL (my water bills are killing me I continue to get letters from the town that I am using too much water). PLEASE do not use this company. Don’t fall for the "quality workmanship" Kim Allert claims to deliver. I might be retired, but I am a college grad and professional woman; I am not stupid.DO NOT USE THIS COMPANY…RUN!
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Absolutely amazing Company. From the very beginning their professionalism, strong work ethic and sense of pride showed in their attention to presentation and detail. The finished product is beautiful!! Impressed with each and every aspect of this pool refinishing process and look forward to recommending them to our friends and neighbors.
Hands down, the best contractor I have ever had the pleasure of doing business with. The owner and staff were both professional and responsive to my demands. They did amazing work on my pool and hot tub.