The workers are overall pleasant to communicate with. However the owner needs to practice English much more due to us having a difficult time knowing if everyone is on the same page since she speaks broken English and mixes up her words sometimes. Concerning the service they provided, it was overall satisfactory. The only thing we didn't appreciate was us telling them how so far in our research, we needed roughly a 100lbs soft lead and a 100lbs hard lead specifically because we are casting our own bullets and some of the pistol and rifle ammo has to be made with a harder lead and not pure lead which is too soft. We went around back and 2 workers pointed out the soft lead pipe and also a 55 gallon drum they said had the hard lead in it and would get the forklift to roll the drum around to break up the lead since it had gotten water in it and froze everything in chunks. I said ok sounds good. One worker started gathering up lead pipe while the other worker walked away with me thinking he was going to go get the fork lift parked around the corner. Long story short, they never got me the hard lead and just loaded a couple hundred pounds of soft lead on the scale and then handed me a bill to pay. I didn't say anything because we were already late getting back home, and was just going to do more research to see if it was definitely not recommended to use soft lead for casting pistol and rifle bullets and if not, I was going to go to ebay to see if I could just buy some tin and antimony ingots in order to smelt into the soft lead making it hard enough....bottom line it's definitely not a good idea to use soft lead and wow the ridiculous prices for tin and antimony per pound and so I told weirton recycling center what happened and they were very considerate of the situation and took back all of the soft lead and exchanged it for wheel weight lead.