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A+
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Phone: (870) 935-1900

Category
Internet Products & Services

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Joseph N.

05/30/2017

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Expertise
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I purchased an aerosol spray paint system for my 1999 Ford Expedition from mydealsdirect.com via eBay on January 13, 2017. The product has a warranty and an item, but it never states in the item description that the paint can only be used in a certain environment. Specifically, under 50% humidity, around 70 degrees and it needs three days to set up.

When the item arrived it had a label stating the above. Due to the fact that I could not use the product in my area (Northern New Jersey) due to the weather requirements, I was first able to apply it on May 28. When I applied it, the spray apparatus way spurting and did not come out evenly. It was also leaking from a hole in the malfunctioning apparatus.

I contacted the vendor who stated that the product was out of warranty and that they would not refund the $49.99 I spent on the product. Their warranty does not state that the product can only be used at certain times of the year and that the warranty may be expired by the time you are able to use it, depending on where you live. This is misrepresenting the product, at best. In my opinion, it is potentially fraudulent. Below are photos of the damage to my truck and the leaky bottle.

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Boris L.

01/03/2017

Overall
Expertise
Service

It was extremely great communication and help from Tim.
My package got lost, but Tim went on and send me new tool without any delays. Great service and superior respect to me as a customer. Very nice impression in first days of 2017.

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