740 Ridge Rd, Webster, NY 14580
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On 2/15/2013, I bought a used 2011 dodge truck with 22,000 miles on it. As a part of the deal they agreed to replace the front bumper that was bent badly! At delivery the bumper looked ok, I brought it home 90 miles away, that night it was raining and I hydroplaned, so I took it to a local garage and was told, the truck shouldn't have passed nys inspection due to the front tires, tread below 2/32!! And the shop noticed that the front bumper was straitened and filled with bondo! I called Andrew pike the salesman and told him about the problems and he talked to someone and called me back and told me that it passed inspection and the bumper was fine? The dealership was unwilling to do anything about the tires or bumper!! Now I only asked for my $500, back for the bumper that was cobbed up on a $21,000 truck.. Andrew argued with me and said it was buyer remorse, and refused to have a manager call me back
or refund my $$ for lack of repairs.... Terrible dealership!! Go anywhere but Doyle ..
06/15/2011Provided by Citysearch -
Brought my subaru to Doyle Subaru in Webster, NY in 2007 for minor collision repair and alignment. The work was done so poorly that I returned it 3 different times for them to get it done correctly. Had to deal with the looser owner (Mark Doyle). They have the worst customer service I have ever seen. They have no respect for any customers. As long as they get your money that's all they care about. The collision repair was never done correctly and they never did the alignment, so I took them to court and WON the case against them. If you have brought your car there and they never did the work correctly, bring them to court. DO NOT DO BUSINESS WITH THIS CAR DEALERSHIP!!!!!!!! If you need excellent service on your subaru go to VAN BORTEL. Subaru of America should be ashamed to let them sell and service Subaru cars.
05/05/2010Provided by Citysearch -
Took my car to Doyle Subaru in Webster, NY.. They were given the task of checking my overheating engine and replaced parts - charged me 784.00 for parts and Labor.
Later when I needed to use the AC, engine began overheating. I had my cousin (mechanic) look at the problem and found the two main cooling fans UNPLUGGED. Plugged them in and they still were not functioning. Took vehicle back to Doyle Subaru only to be questioned and interrogated by Service Admin and Technician. I asked them if they could assist with the check engine light (which was indicating Fan Relay problem) and they further insulted me until I asked them if I should just take it to Van Bortel Subaru. They were LAUGHING AT ME as I drove away. DO NOT take your vehicle to Doyle if you value your car.