Our family loves Dr Klempner! She is friendly, professional, and compassionate! While having to make a difficult decision she was right there for us to lean on. We received medical attention for both our cats and dogs. I can't tell you how happy I am to have a Vet that I can trust!
I scheduled an appointment in December for my St. Bernard to be neutered and was quoted a price of $200. I had to reschedule to January and when we arrived, they weighed him and took him to the back for prepping. The technician went over some paperwork with me. I noticed a price of $290. I told him I was quoted $200, he had no idea where that price came from! He did ask me if I wanted to cancel the appointment, well they already had my dog in the back and I just wanted to get it done, so no. The doctor came in and she heard us talking about it. She said (laughingly) that the accountant said they were not making a profit so they raised their prices!I understand raising prices, but really, 50%!! When the receptionist called to confirm the appointment, she could have said something about the increase. Also, they knew I had a large dog coming in for surgery, they made absolutely no accommodations for a cone. I had to go out and purchase a cone.They were suppose to have there till 2pm. They called me 2-3 hours early to pick him up because he was barking!!! Excuse me, he is a dog!The doctor called me today (1-23-17) to see how he was doing, that was nice. I did tell her the above. The only thing she said to me was "she would keep that in mind for the future". I told her I would not be returning to her clinic and all she said was "would you like me to mail you his records?" This tells me one thing: She, her clinic is there for $$$$ and not for the pets or families. I will be going elsewhere.