Lowe's Home Improvement
24 Northridge Commons Pkwy, Weaverville, NC 28787
Fax: (828) 782-9023
Specialties: easy returns, free delivery, free haul away, Lowe's gift cards, easy exchanges, free shipping
No coupons available
The customer service at the store has been atrocious. Recent shake-up in management will attest to that. They hired few new people that seem to be a bit better, but they kept all the old dead wood who is not only useless but also utterly rude and hostile. Everyone except Kevin at the pro desk needs to be replaced for this reason. Jessica at the customer service has got a horrible attitude. We asked her once if she was okay and she said she was sick. That said, must be sick for months on end, everyday and all the time. The other day we came up to pay and asked Jessica to ring up our stuff. Jessica replied that a "please" would be nice. A please is always nice, but I'm not sure Lowe's is aware that at the Weaverville store customers get reprimanded by teenage snots in front of their kids. Jessica seems to also have a bit of a meth freak look going on. Typical of Madison County, lots of that around. Asheville store does not have these problems. Customer service is impeccable and no pissy trash behind the counter. Go there, go to Home Depot, oh really just anywhere else.
Great selection however the customer service is HORRIBLE. Karen and the people who work at the pro desk are rude and hostile. And, it's hard to get anyone to help you load up your car. I sometimes make the trip to the Asheville Lowes or even Home Depot just so I don't have to deal with Karen and her cronies behind the pro-desk.