AME Salon & Spa

I have been a customer here for many, many years and the only reason I continue to come back is because I absolutely love my stylist.



However, I have experienced more than one unfriendly and downright rude receptionist. They are unsympathetic to the difficulty in scheduling especially when stylists have different days on and off and customers work full time. When I called to schedule my most recent appointment, I asked for them to go through a few options of what appointments were available and the girl on the phone made a comment about the phone call taking too long. Not to mention that she did not even give me the right days that my stylist was working that week.



Today I called because I wanted to have an extra treatment, and was not sure what I needed or what to ask for. The woman answering the phone today was completely condescending and unfriendly. She spoke to me in a completely unacceptable tone, especially since I was asking questions due to my inexperience with having to come back. It is completely reasonable for customers to have questions, and completely unreasonable to assume that customers will know how much knowledge and understanding a receptionist has about hair treatment processes.



I've worked in retail, and the customer is ALWAYS right. It's time for the support staff at Ame to learn this lesson. They are the customer's first experience of the facility, and right now it is NOT a good one.



I hate to have to give this place 2 stars because I truly do love my stylist... but until they get this staffing situation right, I won't be recommending to anyone else.