VERY GOOD SERVICE, WITH BEST CUSTOMER SERVICE IN TOWN
I was quite scared to go in because I hadn't made an appointment but they took me even though they didn't seem too happy about it. I liked the way my nails came out though.
Public image is known for their trendy setting and expert stylists. I will say the trendy setting is there but the expert stylist are another story. This is not my normal salon, but my stylist was not available as she is very booked. I had an event to attend and could not wait so I made the decision to allow public image to highlight my hair. I am a professional makeup artist and my image is very important to me. I highly understand the procedure and know the process of hair lightening so I was able to give my stylist an accurate and technical description of exactly what I was looking for. My hair had previously been highlighted and toned so the stylist did not have to start from scratch. All I had asked for was that I was toned with more ash then gold. End result was over processing and breakage due to lightener left on my hair far too long. As well as streaks of grey accompanied by a green cast throughout my entire head. This service not only made me very unhappy but also total upwards of $200! I had called and explained that I needed it to be fixed as I had my event the next night. I returned for my hair to be toned as it should have been from the beginning and also picked up the bill for it to be "fixed". My stylist warned me at this time that if it didn't take then there was nothing that could be done because I had been lifted so light (which was her mistake from the beginning.) When the toner did not work as suspected (my hair was still grey) I had left unhappy and with my hair wet because my stylist was leaving for the day. I had called the next morning to inform them that the toner did not take and instead of offering to fix it immediately they had explained that I would have to return the following week at their convience and at my expense. I was speaking with the owner/manager and instead of appologizing for the stylists mistakes he made it sound like I didn't know what I was talking about, that the stylist had told him I walked in asking for my hair to be died grey and I should know grey is in, being I am a professional makeup artist. He then continued to insult my intelligence and proceeded to not listen to my concerns instead of fix the situation. I have been in the industry for years and worked in a salon for many and know that the most important aspect of the salon is the customer service in which this case was absolutely poor. I am a Creative Director for 4 cosmetology schools in NJ and the salon knew this, bad business mistake. I am in touch with hundreds of cosmetology students and will make it noted that this is how Public Image runs their salon. What should have been done was an apology for the service, accommodation for me, and if not then a refund of the cost. I then had to immediately have my hair fixed that night by my normal stylist (who could fix it unlike public image) but then again paid more to be fixed from their mistake. In conclusion I am still waiting for my refund$250 and would recommend everyone to drive half mile down the road take the u-turn and go to The Gallery A Salon in Wayne where there is amazing customer service and PROFESSIONAL stylists!
Wow where do I start?!!! I saw this salon on a groupon for a yearly package and decided to buy it as it was suppossed to include a bunch of treatments that I usually get done. (hair, color, facial etc) My first visit to get my hair done they put me with Lauren. After getting my highlights done I was not satisfied with her performance and later come to find out that she does not really have much experience! So basically on my first visit there I get stuck with an amateur that doesn't really know hair too well or the process of getting highlights versus a single process etc! I went back again and still the job that was performed was not met up to standards. I keep giving this salon a chance and its a waste of money and time! I then went to get my micro facial from the owners wife and she took not even 15 minutes to do it and used products on my face from Harmon! Not salon based products that a normal salon would use! They are scammers and try to get over on clients by using crappy products and charging a fortunate. God forbid you also dont tip enough for their poor service and they will let you know about it! I can't believe how unprofessional this salon is and the lack of service they provide. Stay far away from this place as now I am stuck in this yearly contract with them and havent used hardly any of the services as I dont want her touching my face!